Skip to Buy Tickets Skip to Content Skip to Recite Me Skip to Footer


There are also planned engineering works for today Check before travelling
Last updated: 09:09

Leaving from...
Going to...
Journey Types
Journey Type
Travel Dates

You cannot have more than 9 passengers


You cannot have more railcards than passengers

Add a railcard

What is The Key?

The Key is our contactless smartcard which means you can buy and download your tickets at home, fast-track through the station and avoid the queues. 

The Key’s contactless technology allows you to hold the card over the reader at the ticket gate. It’s also wipeable and easy to clean, leaving you in control. 

Order a Key Smartcard now

Using your Key you can buy single, return and season tickets, it’s totally flexible. You are also able to buy tickets for most other train companies across mainland Britain and TfL, so you get straight to your destination with just one purchase. 

If your Key is lost or stolen, we’ll block it so you won’t lose out, plus we will replace it for free.  Should you need to get a refund, simply log into your account and follow the easy steps. The money will be refunded directly to you. Plus, if your journey is delayed by 15 minutes or more it is easy to claim compensation under our Delay Repay scheme

By having The Key, you’ll also get access to our Rewards Plus program. Simply sign up to receive our promotions and offers emails and you’ll automatically be added into the Rewards Plus program and receive exclusive discounts, offers and competitions from attractions and brands. 

How to get The Key?

If you have more questions about how to use The Key please visit our Key FAQs 

If you do not want to use your smartphone, you can login to your online account where you can buy your tickets. Go to your starting station and tap The Key to the yellow card reader on the automatic ticket barrier, this will load your ticket onto your Key.

If there is no automatic ticket barrier at your starting station you don’t need to tap in but you will need to tap out if there are barriers at the end of your journey. When buying tickets in this way you will need to allow 2 hours between purchasing your ticket online and loading it onto The Key.

Remember to keep The Key card separate from other contactless cards to prevent ‘card clash’ when touching the reader. 


Please accept marketing-cookies to watch this video.
Please accept marketing cookies to view this content.