The Key

The Key contactless smartcard

Our Key smartcard is an alternative to paper tickets, that makes it quicker and easier to travel.

If you have the Southeastern app you can quickly load your tickets on to your Key card at home, allowing you to reduce the time you spend at the station.

You can use your Key card to buy single, return and season tickets.

If you’re planning to travel to the office a couple of times a week, our Flexi Season ticket could be the perfect option for your commute. Exclusively available on The Key, the Flexi Season ticket offers 8 days of travel in 28 days – any time between two stations. Flexi Season tickets are on sale now.

You are also able to buy Key tickets for most other train companies across mainland Britain and TfL, so you can get straight to your destination with just one purchase.

Buy tickets for multiple Key smartcards

You can now buy tickets for multiple Key smartcards from one account, saving you time and making it easier to buy tickets for your friends and family. Whether you need to renew a Season ticket for a child or another family member, or want to take advantage of our GroupSave offer when travelling with a group of friends, buy tickets for other Key smartcards with ease. Other Railcard discounts are available too. Follow the instructions below to find out how.

Link a Key smartcard account and buy tickets

Log into your online account and go to ‘The Key – Linked Accounts’ section in the menu.
Either enter the full Southeastern Key smartcard number, or the email address of the Southeastern Key account you wish to link.
An email will be sent to the Key account holder to approve the request to link. Once they have confirmed, their smartcard details will display in the ‘Linked Accounts’ section and appear as a ‘Collection’ option under the Key smartcard when you are buying a ticket. You can also review and manage linked accounts in the ‘Linked Accounts’ section.
After purchase, the smart ticket will be ready to load onto The Key instantly through the Southeastern app. Alternatively, load the smart ticket at the gate/validator or ticket vending machine at the chosen station two hours after purchase.

Some tickets are not currently available on The Key including Advance Tickets, Rovers, Weekenders, Anytime Open Returns and Off-Peak Returns.

Order a Key Smartcard now

Visit our Key FAQs

If your Key is lost or stolen, we’ll block it and replace it for free. If you need to get a refund simply log into your account and follow the easy steps, the money will be refunded directly to you. Plus, if your journey is delayed by 15 minutes or more it's easier to claim compensation under our Delay Repay scheme.

By having The Key, you’ll also get access to our Rewards Plus programme. Simply sign up to receive our promotions and offers emails and you’ll automatically be added into the Rewards Plus program and receive exclusive discounts, offers and competitions from attractions and brands.

Step 6 - You are now ready to travel on our trains, just tap in and tap out at the station

Step 1:

Order your Key smartcard and receive it in the post within 4 working days.

Order now

Step 5 - To load them to The Key, simply tap your card onto the back of your phone

Step 2:

Download the Southeastern app from the Apple Store or Google play to get started.

Download the Southeastern app

Step 2 - You will receive your Key card in the post within 7 working days

Step 3:

Buy single, return and season tickets and load them on to your Key by simply holding your card to the back of your phone.

Step 4:

You are now ready to travel on our trains, allowing you to tap in and tap out at the station.

Loading, viewing and activating tickets on The Key

Please ensure you have the latest version of the Southeastern app downloaded from your app store. We're frequently updating it with new features and bug fixes.

If you’re having trouble loading and viewing your Key smartcard ticket using the Southeastern app, or activating your Flexi Season ticket, please check the following:

Double check that you have purchased a ticket for your smartcard and not a different collection method.
It can take up to 5 minutes for a recently purchased ticket to become available to load. In some cases, it may take up to 15 minutes.
Make sure your device supports NFC – we use NFC to load and view your Key smartcard.
If you’re using an Android device, check NFC is switched on. If you’re using an iOS device, check if Apple Pay is working and that your device is running iOS 13 or later.
Hold your Key card against the upper back of your phone for 20 seconds – you may need to slowly move the card to find the NFC reader, once it does, don't move until the action is completed.
Try closing the Southeastern app and opening it again.
If the above does not work, please contact our Customer Services team.

If you do not want to use our app, once you've setup, simply login to your online account and buy tickets on our website. Go to your go to your nominated station and touch in at the yellow card reader on the gate or validator to load your ticket onto The Key.

If there is no gate or validator at your starting station, you can load your ticket at the ticket vending machine by touching the smartcard reader. When buying tickets in this way you will need to allow 2 hours between purchasing your ticket online and loading it onto The Key.

Remember to keep The Key card separate from other contactless cards to prevent ‘card clash’ when touching the reader.

The Key for kids

Children aged 5 – 15 can travel with their own specially created children's Key smartcard, complete with exclusively designed Key card wallet.

Key smartcards for kids are available to order online. Simply set up an account with us in your child's name, you'll also need an email address and passport-style photo when registering.

A smarter alternative to paper tickets