Paper Season Ticket refunds
Find out when and how you can apply for paper Season Ticket refunds...
Please read each numbered explanation and follow the steps in the explanation that best relates to you.
- If you have 3 days or more left on your paper Weekly Season Ticket and you have not printed it, you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.
- If you have 3 days or more left on your paper Weekly Season Ticket and you have printed your ticket, you need to fill out one of our refund forms. Please send us the paper Season Ticket you wish to have refunded with the refund form. Our postal address to send the refund form to is on the bottom right corner of the refund form itself. Please note, there will be a £10 admin fee.
Please read each numbered explanation and follow the steps in the explanation that best relates to you.
- If you have 7 days or more left on your paper Monthly Season Ticket and you have not printed it, you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.
- If you have 7 days or more left on your paper Monthly Season Ticket and you have printed your ticket, you need to fill out one of our refund forms. Please send us the paper Season Ticket you wish to have refunded with the refund form. Our postal address to send the refund form to is on the bottom right corner of the refund form itself. Please note, there will be a £10 admin fee.
Please read each numbered explanation and follow the steps in the explanation that best relates to you.
- If you have 7 weeks or more left on your paper Annual Season Ticket and you have not printed it, you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.
- If you have 7 weeks or more left on your paper Annual Season Ticket and you have printed your ticket, you need to fill out one of our refund forms. Please send us the paper Season Ticket you wish to have refunded with the refund form. Our postal address to send the refund form to is on the bottom right corner of the refund form itself. Please note, there will be a £10 admin fee.
If you have 3 days or more left on your paper Weekly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.
To check your station’s ticket office opening times, please visit our station information page.
If you have 7 days or more left on your Monthly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.
To check your station’s ticket office opening times, please visit our station information page.
If you have 7 weeks or more left on your Annual Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.
To check your station’s ticket office opening times, please visit our station information page.
If you have 3 days or more left on your paper Weekly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.
To check your stations ticket office opening times, please visit our station information page.
If you have 7 days or more left on your Monthly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.
To check your station’s ticket office opening times, please visit our station information page.
On the first occasion – within 12 months – we’ll be happy to arrange a refund on the extra ticket. On the second occasion – within 12 months – an administration fee of £10 will be charged.
Any further claims won’t be considered within a 12-month period.
Where possible, please retain the additional ticket you’ve purchased, and apply for a refund at your local Southeastern ticket office. Alternatively, you can apply for your refund by contacting Customer Services.