Advance & other Daily ticket refunds

Advance tickets are non-refundable.

However, fee-free refunds may be available if the service an Advance ticket was booked on has been cancelled due to industrial action, or if you abandon your journey due to service disruption. You can apply for this refund for Advance tickets bought through Southeastern at Customer Services. For Advance tickets not bought through Southeastern, please contact your original retailer.

Off-peak and Super Off-Peak tickets are non-amendable. If you'd like to make changes to your journey, you'd need to apply for a refund on the original and purchase a new ticket for your journey. You have a period of 28 days after the date of travel to apply for any refund.

If you purchased your original ticket online, it has not been printed and you would like to apply for a refund, please sign into your online account, go to 'my bookings', view the booking in question and follow the refund procedure from there. 

If your ticket was purchased online or at a station and it has been printed, we would ask that you post them to our Customer Services team at the address below:

Southeastern Customer Services 
PO Box 8625
Swadlincote 
DE11 1HZ

Please note if the refund is requested before the date of travel printed on the ticket, we will refund in full and no admin fees apply. If the refund is requested on or after the date of travel printed on the ticket, a £10 admin fee applies.

Please read each numbered explanation and follow the steps in the explanation that best relates to you. 

1. If today’s date is before the travel date on your ticket(s) and you haven’t yet printed your ticket(s), you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund.
2. If today's date is no more than 28 days after the expiry date of your ticket(s) and you haven't yet printed your ticket(s), you need to fill out one of our refund forms. Please include your order or booking reference number, when filling out the refund form. Please note, there will be a £10 admin fee.
3. If today’s date is before the travel date on your ticket(s) and you have printed your ticket(s), you need to fill out one of our refund forms. Please send us the ticket(s) you wish to have refunded with the refund form. Our postal address to send the refund form to is on the bottom right corner of the refund form itself. 
4. If today’s date is no more than 28 days after the expiry date of your ticket(s) and you have printed your ticket(s), you need to fill out one of our refund forms. Please send us the ticket(s) you wish to have refunded with the refund form. Our postal address to send the refund form to is on the bottom right corner of the refund form itself. Please note, there will be a £10 admin fee. 
5. If today’s date is more than 28 days after the expiry date of your ticket, you are not entitled to a refund.
6. If your ticket is an Advance Ticket, these are non-refundable. 

Please read each numbered explanation and follow the steps in the explanation that best relates to you. 

1. If today’s date is before the travel date on your ticket(s), please go back to your local Southeastern station to apply for a refund. 
2. If today’s date is no more than 28 days after the expiry date of your ticket(s) and you have printed your ticket(s), please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee. 
3. If today’s date is more than 28 days after the expiry date of  your ticket, you are not entitled to a refund. 
4. If your ticket is an Advance Ticket, these are non-refundable.

To check your station’s ticket office opening times, please visit our station information page.

Please read each numbered explanation and follow the steps in the explanation that best relates to you.

1. If today’s date is before the travel date on your ticket(s), please go back to your local Southeastern station to apply for a refund. 
2. If today’s date is no more than 28 days after the expiry date of your ticket(s) and you have printed your ticket(s), please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee. 
3. If today’s date is more than 28 days after the expiry date of your ticket, you are not entitled to a refund. 

To check your station’s ticket office opening times, please visit our station information page.

Contact us