Customer Service Advisor

Customer Service Advisor

Would you like to make a difference to someone’s day? Join our Customer Services team and you’ll be the face of the company on the platforms and in your station – making announcements, answering queries, checking tickets and assisting the huge range of customers you’ll meet every day. You’ll have key safety and security duties like dispatching trains, and also keep our stations tidy and clean.

I really enjoy giving people advice and reassurance when they’re confused about what train to catch or where to go. Going home at the end of the day, it feels good knowing you’ve helped someone.”

Our station teams are experts in helping our customers get where they’re going, be it to work or to explore some of the beautiful destinations we serve. With a network that spans 164 stations across London, Kent and East Sussex and customers that make 640,000 journeys with us every weekday, it takes great teamwork to provide a positive experience for our customers.

I would like to thank all of the Southeastern staff that assisted my journey with my 4-month-old son. Both the station and on-board staff on both my outbound and return journey were extremely helpful and pleasant to deal with. From sorting my ticket enquiry on board, the outbound journey to the use of ramps and general assistance with my pram, the staff were amazing.” Kaye, a Southeastern customer, March 2019

We care passionately about our people and our passengers here at Southeastern, and recognise the value of every individual employee and offer excellent benefits that reflect this. As well as a generous salary, you’ll receive an impressive benefits package which includes a Childcare Voucher Scheme, a Contributory Final Salary Pension Scheme, 32 days annual holiday entitlement (which includes bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

You (and your eligible family members) will also enjoy free travel on Southeastern, Southern, Thameslink, Greater Northern and Gatwick Express rail services which means you can get away to the beach, or explore the city, completely on us! After a qualifying period, you can also look forward to reduced rate travel on other train operators, including rail travel across Europe.

"The shift pattern allows me to have a lot of time for my family.  I need it! I have five kids at home and I really enjoy spending time with them."

We work hard to ensure that our employees have fantastic opportunities for career progression and many of our employees enjoy a wide and varied career with us.

To find out more about our roles, visit our careers page.