Roles

Whether you’re greeting a passenger or issuing a ticket you adopt the same polite, personable, professional approach. You look after the safety and security of thousands of people every day. We provide extensive training to complement your natural ability to engage with others, and give you the confidence to deal with any possible circumstance.

“To be a good conductor you have to know your own mind, while being able to follow the rules. You are very much your own boss and you do need to think on your feet.” 

Head office support roles are crucial to ensure that we deliver the best possible service to our passengers. Opportunities can arise in Finance, HR, Communications and Publicity, and Safety and Environment. Depending on the role, you may need specific qualifications and experience.

• Senior Information Team Member
• Train Service Manager
• Resource Manager
• Passenger Experience Delivery Manager

As an On Board Manager, working on our highspeed services, you meet and greet passengers, offer information and advice on their destination or onward journey, and make sure that your train is always presentable. With your positive approach and a willingness to help, you ensure passengers have an experience they can take with them long after they leave the train.

“Although it’s great zipping along at 140 miles an hour, the best bit of my job is dealing with the passengers. There are different faces every day and almost as many different questions that I get asked.” 

As part of the highspeed team, you create a safe, secure, pleasant and comfortable environment for our passengers. Your responsibilities include providing service information, selling tickets, dispatching trains, operating ticket gates, and dealing with safety and security issues. You need a team ethos and the ability to multitask.

“I love working as a Passenger Host as it gives me so much variety in my role - one week I will be working the gates and the next week in the ticket office.”