Revenue Protection Officer

Revenue Protection Officer

Would you like to play a major role in protecting against fraud and revenue loss? Join our team as a Revenue Protection Officer as you protect revenue whilst providing a reassuring presence for customers and fellow employees. You will actively minimise fraud and ticketless travel whilst providing information and assistance to customers.

Alongside your supportive colleagues, you’re out and about travelling on our trains and being present at our stations. You inspect passengers’ tickets and collect fares, interview suspected fare evaders, and complete paperwork. You need tact and diplomacy, a cool, calm nature, and great written and verbal communication skills.

“Even when issuing a penalty fare, it is important to focus on customer service – if someone you’ve issued a penalty fare to walks away saying “thank you”, we know we’ve done a great job!”

We care passionately about our people and our passengers here at Southeastern and recognise the value of every individual employee and offer excellent benefits that reflect this. As well as a generous salary, you’ll receive an impressive benefits package which includes a Childcare Voucher Scheme, a Contributory Final Salary Pension Scheme, 32 days annual holiday entitlement (which includes bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

You (and your eligible family members) will also enjoy free travel on Southeastern, Southern, Thameslink, Greater Northern and Gatwick Express rail services which means you can get away to the beach, or explore the city, completely on us! After a qualifying period, you can also look forward to reduced rate travel on other train operators, including rail travel across Europe.

We work hard to ensure that our employees have fantastic opportunities for career progression and many of our employees enjoy a wide and varied career with us.