Revenue Protection Officer

Checking tickets. Offering directions. Giving a smile to the passenger having a bad day. Every moment in this role is a chance to make journeys better.

As a Revenue Protection Officer, it’s your job to…

Travel on our trains, inspecting passengers’ tickets and collecting fares from those who haven’t paid. You’ll interview suspected fare evaders, fill out forms and process paperwork. But even in these moments, we’re looking to you to make passengers feel good about their experience with us. When you do, we guarantee the rewarding feeling will match the positivity you bring.

How you’ll work

At the start of each shift, you’ll be assigned a partner and a route. You never work alone in this role, always in pairs. Or, sometimes, larger groups.

Our Revenue Protection Officers work a varied shift pattern, which includes weekends, bank holidays and nights. You may have to start as early as 5.30am or finish after the last train has dispatched.

However, many of our people really value the time this gives them outside of work. They’re able to switch off the moment they finish their shift and focus on spending time with family, friends, or doing other things they love.

On top of that, you’ll get job security, lots of long-term career opportunities and great rewards. Check out the benefits you could get.

Here’s what our people say...

"Even when issuing a penalty fare it is important to focus on customer service – if someone you've issued a penalty fare to walks away saying "thank you", we know we've done a great job!"

"While checking tickets and issuing penalty fares is a big part of the job, customer service is paramount too. We often find ourselves giving directions, advising on routes and helping out customers."

Training that’s just the ticket

When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme. From functional skills to conflict management, this will give you the knowledge and skills you need to handle all sorts of situations. What’s more, it comes with a nationally recognised qualification.

Is being a Revenue Protection Officer for you?

  • We’re looking for people who have good communication skills and can remain calm and professional, even in difficult situations.
  • You’ll also need to enjoy working in a team, able to use your own initiative, and be comfortable being on your feet and out in all weathers throughout a shift.
  • Given the start and end times of shifts, it may be best to have your own transport to get to and from your place of work.

Search our current vacancies and apply now