Thornaby Train Station

Address

Thornaby station
Mandale Road
Thornaby
TS17 6AW

Station staff availability

Station staff availability
Mon - Fri	05:45-19:00
Sat	05:45-19:00
Sun	09:15-16:45

For full accessibility information at Thornaby, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:45-19:00
Sat:	05:45-19:00
Sun:	08:15-15:45

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Step Free Access	Yes	This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:45 AM to 7:00 PM Sat: 5:45 AM to 7:00 PM Sun: 9:15 AM to 4:45 PM
Assisted Travel	Yes	Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay). We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Helpline Contact	Yes	0800 107 2149
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
Toilets	Yes	A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
CCTV	Yes
Atm Machine	No
Shops	No
Station Buffet	No
Waiting Room	No	Seating is available within the booking hall, which is heated, during staffed hours.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located within the station building located between the two platforms.

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 360 600 1671 Website: https://www.nationalrail.co.uk/
Customer Services		To speak to a member of our team, please call: 0345 600 1671.
Customer Help Points	Yes	Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: To speak to a member of our team, please call: 0345 600 1671.

Car parking

Car parking	Yes
Name: Station Car Park Operator: TransPennine Express Spaces: 60 Car Parking Contact Available: No Phone number: 01895 262 122 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 4 Accessible Spaces Note: Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.	Daily Charge: £4.50 Weekly Charge: £20.00 Monthly Charge: £65.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 34 Type: Racks Location: On the approach road opposite the ticket office Note: In addition 3 lockers are rentable from Stockton Council located in the Car Park.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 34
Type: Racks
Location:

On the approach road opposite the ticket office

Note:

In addition 3 lockers are rentable from Stockton Council located in the Car Park.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
Taxi Rank	Yes	The nearest taxi rank is at the station entrance.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	TP
Station Code	TBY
Staffing Level	partTime

Live departures & arrivals for Thornaby

Departures

Arrivals

Live departures for Thornaby
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
16:51	Great Ayton Platform 2	2	16:59 8 mins late	n/a
17:03	Newcastle via Hartlepool Platform 1	1	On time	n/a
17:05	Middlesbrough Platform 2	2	17:10 5 mins late	n/a
17:20	Manchester Airport Platform 1	1	On time	n/a
17:23	Saltburn Platform 2	2	On time	n/a
17:29	Redcar Central Platform 2	2	On time	n/a
17:30	Darlington Platform 1	1	On time	n/a
17:44	Saltburn Platform 2	2	On time	n/a
17:46	Carlisle via Hartlepool Platform 1	1	On time	n/a
17:52	Whitby Platform 2	2	On time	n/a

Live arrivals at Thornaby
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
16:50	Newcastle Platform 2	2	16:58 8 mins late	n/a
17:03	Nunthorpe Platform 1	1	On time	n/a
17:05	Carlisle Platform 2	2	17:09 4 mins late	n/a
17:19	Redcar Central Platform 1	1	On time	n/a
17:23	Darlington Platform 2	2	On time	n/a
17:28	Manchester Airport Platform 2	2	On time	n/a
17:30	Redcar Central Platform 1	1	On time	n/a
17:44	Bishop Auckland Platform 2	2	On time	n/a
17:45	Middlesbrough Platform 1	1	On time	n/a
17:52	Newcastle Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.