Thornaby Train Station

The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.

This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

0800 107 2149

A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).

Seating is available within the booking hall, which is heated, during staffed hours.

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. 

When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Sheltered: Yes
Spaces: 34
Type: Racks
Location:

On the approach road opposite the ticket office

 In addition 3 lockers are rentable from Stockton Council located in the Car Park.

Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.

The nearest taxi rank is at the station entrance.

Information to plan your onward journey is available in a printable format here