Thornaby

Address

Thornaby station
Mandale Road
Thornaby
TS17 6AW

Ticket office

Monday to Friday: 5:45 AM to 7:45 PM
Saturday: 5:45 AM to 7:45 PM
Sunday: 9:15 AM to 5:15 PM

Station details

Alerts

From Sunday 02 February 2020 Penalty Fares will apply at this station.

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

WhatsApp: 07812 223 336

Twitter: @TPEAssist

Phone: Call 0345 600 1671 (Option 3)

Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

Booking Office: Cycle reservations can be requested at any booking office.

General information

Station Operator: TP
Station Code: TBY
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern, TransPennine Express

Passenger services

Lost Property Contact Available: No
Phone number: 0345 600 1672
Website: Go to website
Ticket Gate: No
Customer Help Points: Yes
Customer Help Points Note:

Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. 

When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities). 

Waiting Room: No
Waiting Room Note:

Within the main station building when open. Shelters are also available on both platforms. 

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA on behalf of TransPennine Express
Spaces: 60
Annual Charge: £365.00
Daily Charge: £3.10
Monthly Charge: £46.00
Three Monthly Charge: £120.00
Weekly Charge: £13.50
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 12
Type: Stands
Location: On the approach road opposite the ticket office
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in.
Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
Taxi Rank: Yes
Taxi Rank Note:

The nearest taxi rank is at the station entrance.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step free access is provided from the station entrance to the platform. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:45 - 19:45 Sunday: 08:45 - 17:30 This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 107 2149
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 7:45 PM
Saturday 5:45 AM to 7:45 PM
Sunday 9:15 AM to 5:15 PM
Assisted Travel:

Please call 0800 107 2149 to book assistance at this station. 

The information in this document was generated 02/12/2021 07:05:52