Chester Train Station

Address

Chester Station
City Road
Chester
CH1 3DR

Station staff availability

Station staff availability
Mon - Sun	03:00-01:00

For full accessibility information at Chester, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon:	07:00-22:30
Tue:	07:00-22:30
Wed:	07:00-22:30
Thu:	07:00-22:30
Fri:	07:00-22:30
Sat:	07:00-22:30
Sun:	08:00-22:30

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	Platforms 4-7.
Step Free Access	Yes	Category A. Step free access is available to all platforms via lifts.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 3:00 AM to 1:00 AM Staff Help Available Note: The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03333 211202
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	There is a WHSmith located on the main concourse.
Station Buffet	Yes	Coffee shop - Costa Coffee. Buffet. Public House/Bar.
Toilets	Yes	The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
CCTV	Yes
Atm Machine	No
Telephones	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 03333 211 202 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points	No

Car parking

Car parking	Yes
Name: Chester East Operator: APCOA Spaces: 149 Car Parking Contact Available: No Phone number: Website: https://www.apcoa.co.uk/find-parking/locations/chester Accessible Car Park Equipment: Yes
Name: Chester West Operator: APCOA Spaces: 103 Car Parking Contact Available: No Phone number: Website: https://www.apcoa.co.uk/find-parking/locations/chester Accessible Car Park Equipment: Yes Accessible Spaces: 6

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 76 Type: Stands Location: Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked. To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 76
Type: Stands
Location:

Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	The rail replacement bus stop is a local bus stop (S2) on City Road, next to The Queen at Chester Hotel.
Taxi Rank	Yes	At the front of the station
Bus Service	Yes	Bus stop is located outside the station. First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
Tube, Overground and Tram links	No

General information

Station Operator	AW
Station Code	CTR
Staffing Level	Full Time

Live departures & arrivals for Chester

Departures

Arrivals

Live departures for Chester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
14:07	Wrexham General Platform 2	2	On time	n/a
14:15	Liverpool Central Platform 7B	7B	On time	n/a
14:22	Cardiff Central via Shrewsbury Platform 2	2	On time	n/a
14:25	Holyhead Platform 4B	4B	On time	n/a
14:26	Leeds Platform 6	6	On time	n/a
14:31	Liverpool Central Platform 7B	7B	On time	n/a
14:32	London Euston Platform 3	3	On time	n/a
14:43	Liverpool Lime Street Platform 5	5	On time	n/a
14:45	Liverpool Central Platform 7B	7B	On time	n/a
14:51	Llandudno Platform 3B	3B	On time	n/a

Live arrivals at Chester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
14:01	Leeds Platform 6	6	14:09 8 mins late	n/a
14:07	London Euston Platform 3B	3B	On time	n/a
14:11	Chester Platform 7B	7B	14:14 3 mins late	n/a
14:12	Holyhead Platform 2	2	On time	n/a
14:21	Cardiff Central Platform 4B	4B	14:25 4 mins late	n/a
14:25	Holyhead Platform 3	3	On time	n/a
14:27	Chester Platform 7B	7B	On time	n/a
14:32	Liverpool Lime Street Platform 5	5	On time	n/a
14:39	Manchester Piccadilly Platform 6	6	On time	n/a
14:41	Chester Platform 7B	7B	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.