Chester
Ticket office
Closed now
Station details
| Station Operator: AW | |
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| Station Code: CTR |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: There are 3 machines next to the ticket barrier |
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| Lost Property Contact Available | Yes |
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Phone number:
03333 211 202 Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website. |
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| Customer Help Points | No |
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| Atm Machine | Yes |
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Atm Machine Note: Located on the concourse. |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: News agent |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop. Buffet. Public House/Bar. |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Chester East Operator: National Car Parks Ltd Spaces: 113 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: Go to website Note: Visit www.ncp.co.uk for parking prices. |
Annual Charge:
N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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Name: Chester West Operator: National Car Parks Ltd Spaces: 123 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: Go to website Note: Visit www.ncp.co.uk for parking prices. |
Annual Charge:
N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| Cycle Storage Availability | Yes |
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Sheltered: Yes On the concourse |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: At the bus stop outside the station front |
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| Taxi Rank | Yes |
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Taxi Rank Note: At the front of the station |
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| Bus Service | Yes |
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Bus Service Note: First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A. Step free access is available to all platforms via lifts. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |
| 03333 211202 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon - Sun: 3:00 AM to 1:00 AM | |
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Staff Help Available Note: The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Chester
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 03:36 | Manchester Airport Platform 4 | 4 | On time |
n/a
|
See details on departure to Manchester Airport | |
| 04:49 | Milford Haven via Shrewsbury Platform 4 | 4 | On time |
n/a
|
See details on departure to Milford Haven via Shrewsbury | |
| 04:52 | Manchester Airport Platform 7 | 7 | On time |
n/a
|
See details on departure to Manchester Airport | |
| 04:55 | Crewe Platform 1 | 1 | On time |
n/a
|
See details on departure to Crewe | |
| 04:16 | Shrewsbury Platform BUS | BUS | On time |
n/a
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See details on departure to Shrewsbury |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk