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Refunds and Compensation
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Tickets & Ways to Pay
Plan Your Journey
Popular Routes
Station Information
On board the train
Travel Inspiration
Refunds and Compensation
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You can apply for a refund at any point during the ticket's validity. Where the ticket will be refunded from the date it is surrendered.
Please note, for an annual Season Ticket, there may not be any monetary value left in an if it is surrendered in the last couple of months of validity. Annual Season tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date and you can continue to enjoy any Gold Card benefits along with it.
Your request will be processed and paid within 28 days (in line with the National Rail Conditions of Travel).
If you purchased your ticket online, you should log into your account and use the self-service refund facility.
If you’re unable to log into your account and use the self-service refund facility, or purchased your Key season ticket at a ticket office or Ticket Vending Machine, please complete our online Key refund form.