sTicket FAQs

What is an sTicket?

What are the benefits of sTickets?

Which tickets are available to purchase as sTickets?

How do I buy an sTicket?

You can buy an sTicket through the Southeastern app or website. You will need to be logged into your Southeastern account or create an account if you don’t already have one using the simple registration process.
When selecting your journey in the journey planner, choose sTicket as your collection method and you will be asked to upload a photo. Your sTicket will then appear in ‘My Tickets’ in the app.
If you have bought an sTicket through the website, you will need to download the app to use it.

How do I use an sTicket?

To use your sTicket, go to 'My Tickets' in the Southeastern app and scan the barcode at the ticket gates or show to a member of staff when requested. Your barcode will need to be refreshed before each journey. The app does this automatically every three hours, but you can also manually refresh the barcode by selecting this option when you view the ticket. You will need an internet connection to refresh the barcode.

If you have a Flexi Season sTicket, you will be asked if you want to activate the ticket for that day.

Which phones work with an sTicket?

What happens if I have no internet connection?

If you are unable to connect to the internet at the time of travel, the sTicket will use a backup barcode to allow you to continue your journey.

You will need to enable push notifications when using sTickets, as this allows us to deliver backup barcodes to your phone in case you lose network connectivity when refreshing your ticket.

Go to Settings > Push notifications on the app to do this.

Do I need to upload a photo to purchase an sTicket?

Can I change my photo?

Got a question about sTickets?

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