Skip to Buy Tickets
Skip to Content
Skip to Recite Me
Skip to Footer
Menu
Toggle menu
Tickets
Back
Tickets explained
Back
The Key smartcard
Flexi Season tickets
Digital tickets
eTickets
Season Tickets
Advance Tickets
Off-Peak Tickets
Super Off-Peak Tickets
Anytime Tickets
Ways to save
Back
Railcards
Kids for a Quid
Group Travel
GroupSave
Weekender
Kent Rover
Buy before you board
Top money saving tips
Ways to pay
More ways to travel
Back
The Elizabeth line
The City Beam
High speed
10 years of High speed
PlusBus
Travel information
Back
Live information
Back
Service disruption
Live departures & arrivals
SeatFinder
Planned engineering work
Southeastern app
Travel tools
WhatsApp
Timetables
Back
Strike action
Winter Weather Timetables
Autumn timetable
More travel help
Back
Accessible travel
Station information
Better journeys
Thanet Parkway station
Car parking
Network map
Travel Support
Delays explained
Safety
Secure stations
Defibrillators
e-scooters
On Board
Back
Travelling with children
Train improvements
Cycles
Finding a seat
Customer Report
Luggage
WiFi
Where we travel to
Back
London Victoria to Whitstable
London St Pancras to Ebbsfleet
London Victoria to Rochester
Sevenoaks to Charing Cross
Tunbridge Wells to London Bridge
St Pancras to Ashford
Destinations
Back
Popular London destinations
Back
Blackheath
Covent Garden
Greenwich
London Bridge
London parks
London Victoria
Regent's Park
South Bank
South Kensington
St Pancras International
Stratford
West End
Westminster
Popular Kent destinations
Back
Ashford
Broadstairs
Canterbury
Deal
Dover
Faversham
Folkestone
Heritage Railways
Herne Bay
Kent seaside
Leeds Castle
Maidstone
Margate
Medway
Otford
Ramsgate
Rochester
Sandwich
Tunbridge Wells
Whitstable
Popular East Sussex destinations
Back
Battle
Hastings
St Leonards
Local escapes
Back
Kent Downs
Beaches
Castles, Palaces and Parks
Coastal walks
Countryside & park walks
Heritage walks
Nature walks
Events & things to do
Back
Hop on board podcast
Free things to do
Visit London's Theatres
Help & contact
Back
Get in touch
Back
Contact us
Eyewitness
Lost property
Make a complaint
Refunds
Claim Delay Repay
Help
Back
FAQs
National Rail Conditions of Travel
Rail Ombudsman
Search
SearchTerm
Search
Get times & buy tickets
Check live trains
Delay Repay 15
Accessibility
Live Map
Loading...
Loading
A circular icon that animates to indicate a loading state.
Buy tickets
Live trains
Delay Repay
Accessibility
Departing
Arriving
departures
Leaving from...
Swap outbound and return stations
Going to...
Show live departures
arrivals
At...
Swap outbound and return stations
From...
Show live arrivals
There are also planned engineering works for today
Check before travelling
View Planned engineering work
Last updated: 05:12
Oyster & Contactless refunds
Find out how you can apply for a refund for your Oyster & Contactless payments...
How do I get a refund on a fare when using my Oyster or Contactless card?
Oyster and/or Contactless are products of Transport for London (TfL), so you will need to
contact TfL for a refund
.
My question isn't here…
Contact us
Back to Refund FAQs
Please
accept marketing cookies
to view this content.
Share this
Share on Facebook
Share on Twitter
Explore Refunds
The Key refunds
Delay Repay
eTicket refunds
Flexi Season Ticket refunds
Paper Season Ticket refunds
Advance & other Daily Ticket refunds
Oyster & Contactless refunds
Railcard refunds
Home
Help and contact
FAQs
Refunds
Oyster & Contactless refunds
