Skip to Content Skip to Recite Me Skip to Footer
LoadingA circular icon that animates to indicate a loading state.

Loading service updates...

Southeastern
  • Buy tickets
  • Check live train times
  • Claim Delay Repay
  • Accessible travel
  • Live Map

  • Buy tickets
  • Check live train times
  • Claim Delay Repay
  • Accessible travel
  • Live Map

Tickets & Ways to Pay

  • Key Smartcard tickets
  • Flexi Season tickets
  • Advance tickets
  • Digital tickets
  • eTickets
  • sTickets
  • Pay as you go
  • Season tickets
  • Off-Peak tickets
  • Super Off-Peak tickets
  • Anytime tickets
  • Tickets explained
  • Ways to pay

Ways to Save

  • Ways to save
  • Railcards
  • Kids for a quid
  • Group Travel
  • GroupSave
  • Weekender
  • PlusBus
  • Kent rover

Service Updates

  • Live Departures
  • Service disruption
  • Engineering work
  • Rail replacement bus services

Plan Your Journey

  • Timetables
  • Southeastern app
  • SeatFinder
  • Journey alerts
  • Travel support
  • Better journeys

Popular Routes

  • London Victoria to Whitstable
  • London St Pancras to Ebbsfleet
  • London Victoria to Rochester
  • Sevenoaks to London Charing Cross
  • Tunbridge Wells to London Bridge
  • London St Pancras to Ashford International

Station Information

  • All stations A - Z
  • Car parking
  • Defibrillators

On board the train

  • Bicycles and scooters
  • Travelling with children
  • Luggage
  • WiFi

Travel Inspiration

  • Popular destinations
  • Events and things to do
  • Local escapes
  • Hop On Board podcast
  • Rewards

Refunds and Compensation

  • Refunds
  • Delay Repay

Support

  • FAQs
  • Accessible travel
  • Lost property
  • Eyewitness
  • Rail Ombudsman

Suggested searches

Log in or register

  1. Home
  2. FAQs
  3. On Board FAQs
  4. WiFi FAQs
  • Buy tickets
  • Check live train times
  • Claim Delay Repay
  • Accessible travel
  • Live Map
a close up of a person holding a piece of luggage

WiFi

Got a question about how you can stay connected?

Yes, you can enjoy free WiFi onboard all Southeastern trains.

Connect to ‘Southeastern_WiFi’. 

Registering to use free WiFi is very common. Most train operators will ask you to register to use their free WiFi, as will places like pubs, restaurants and shops.

We want to engage with our customers, and this change will help us improve the experience of using our free WiFi.

You only need to register once and your details will be remembered, so subsequent uses will just need your email address, making the free WiFi readily accessible for all customers.

If you have any issues with or concerns about registering, please contact Southeastern Customer Services, and please be sure to check out our Privacy Policy.

You are entitled to 75MB per day, and 100MB on our highspeed services. Usage allowance is per device. 

Visit our WiFi page for more information on your data entitlement.

Yes, streaming audio or video is not recommended. 

You will also be unable to view any adult or illegal content, or open any large files. 

You can now stay connected while travelling through the tunnel between Stratford International and St. Pancras International. 

We are working with industry partners to improve connectivity in the tunnels on our other routes.

 

If you’re having any issues with the WiFi, please call 0208 028 0393 or email southeastern.support@icomera.com

If you’re still unsatisfied or you feel that your issues are not resolved, please contact our Customer Services team either by filling out our Contact Us form or by calling 0345 322 7021 (calls are charged at local rate and may be recorded).

A real-time data usage bar is available on our WiFi landing page for you to track (this can also be opened in a separate window). 

Many apps have regular updates, which could update in the background and impact your free data allowance without you realising. To make sure this doesn't happen you should deactivate 'automatic updates' on your device. 

Please visit our WiFi page and download the 'Southeastern WiFi Map'.

Our Privacy Policy details how we handle your information to keep it safe, when we might share or disclose it and how it is stored in alignment to the Generation Data Protection Regulation. For more information visit the Southeastern Privacy Policy. 

The data you provide will not be shared with any third-party organisations and you can opt-out of receiving marketing information. 

Your data will only be accessed if you’re flagged as viewing or downloading illegal or adult material. 

Contact us

Back to On board FAQs

Explore On Board FAQs

  • On board travel information FAQs
  • WiFi FAQs
  • Lost property FAQs
  • Parents to be FAQs
  • On board penalty fares FAQs

Company

  • Careers
  • Policies
  • Company information
  • Our Community

Performance

  • Punctuality results
  • Service quality results
  • Transparency
  • Customer report

Our commitments

  • Environment
  • Improvements for you
  • Security
  • Contact us
  • Make a complaint
  • Meet the manager
  • Working with us
  • Freedom of Information
  • Media centre

Policies

  • Accessible Travel Policy
  • Passenger Charter
  • National Rail Conditions of Travel
  • Penalty Fares
  • Rail Passenger Rights & Obligations
  • Complaints Handling Procedure
  • Revenue Protection policy
  • Social rules of engagement
  • Privacy policy
  • Cookie policy

Investors in People

Mindful Employer

Bronze Banner

ShawTrust Accessible

Together we will end domestic abuse

Together we can end domestic abuse

Southeastern is the trading name of SE Trains Limited. Registered in England under company number 03266762. Registered office address: Second Floor, 4 More London Riverside, London SE1 2AU

  • Terms of Use
  • Home
  • Sitemap
  • Modern slavery policy
  • Privacy settings
  • Site accessibility
  • Contact us
  • Recite Me accessibility tool