WiFi

Yes, you can enjoy free WiFi onboard all Southeastern trains.

Registering to use free WiFi is very common. Most train operators will ask you to register to use their free WiFi, as will places like pubs, restaurants and shops.

We want to engage with our customers, and this change will help us improve the experience of using our free WiFi.

You only need to register once and your details will be remembered, so subsequent uses will just need your email address, making the free WiFi readily accessible for all customers.

If you have any issues with or concerns about registering, please contact Southeastern Customer Services, and please be sure to check out our Privacy Policy.

You are entitled to 75MB per day, and 100MB on our highspeed services. Usage allowance is per device. 

Visit our WiFi page for more information on your data entitlement.

Yes, streaming audio or video is not recommended. 

You will also be unable to view any adult or illegal content, or open any large files. 

You can now stay connected while travelling through the tunnel between Stratford International and St. Pancras International. 

We are working with industry partners to improve connectivity in the tunnels on our other routes.

If you’re having any issues with the WiFi, please call 0208 028 0393 or email southeastern.support@icomera.com

If you’re still unsatisfied or you feel that your issues are not resolved, please contact our Customer Services team either by filling out our Contact Us form or by calling 0345 322 7021 (calls are charged at local rate and may be recorded).

A real-time data usage bar is available on our WiFi landing page for you to track (this can also be opened in a separate window). 

Many apps have regular updates, which could update in the background and impact your free data allowance without you realising. To make sure this doesn't happen you should deactivate 'automatic updates' on your device. 

Our Privacy Policy details how we handle your information to keep it safe, when we might share or disclose it and how it is stored in alignment to the Generation Data Protection Regulation. For more information visit the Southeastern Privacy Policy. 

The data you provide will not be shared with any third-party organisations and you can opt-out of receiving marketing information. 

Your data will only be accessed if you’re flagged as viewing or downloading illegal or adult material. 

Contact us