Our people serve 179 stations and run over 2,000 train services a day. Here are a few examples of the roles they play.
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“To be a good conductor you have to know your own mind, while being able to follow the rules. You are very much your own boss and you do need to think on your feet.”
“I really enjoy giving people advice and reassurance when they’re confused about what train to catch or where to go. Going home at the end of the day, it feels good knowing you’ve helped someone.”
“Although it’s great zipping along at 140 miles an hour, the best bit of my job is dealing with the passengers. There are different faces every day and almost as many different questions that I get asked.”
“I love working as a Passenger Host as it gives me so much variety in my role - one week I will be working the gates and the next week in the ticket office.”
“Even when issuing a penalty fare it is important to focus on customer service – if someone you’ve issued a penalty fare to walks away saying “thank you”, we know we’ve done a great job!”