Thornton Heath Train Station

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is in the Booking Hall, near the cash machine.

Located at the front of the station

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

Located outside main entrance

There are heated waiting areas available on platform 2, during staffed hours.

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

The Assistance Meeting Point is in the Booking Hall, near the cash machine.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.