Thetford Train Station

Address

Thetford station
Station Road
Thetford
IP24 1AH

Station staff availability

Station staff availability
Mon - Fri	07:00-13:30
Sat	07:00-13:30

For full accessibility information at Thetford, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	07:00-13:30
Sat:	07:00-13:30
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath. This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955 Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Fri: 7:00 AM to 1:30 PM Sat: 7:00 AM to 1:30 PM Staff Help Available Note: Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
Toilets	Yes	The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times: Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Waiting Room	No	The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Help points can be found at the following location(s): Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 34 Car Parking Contact Available: No Phone number: Website: https://www.ncp.co.uk/find-a-car-park/car-parks/thetford-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 2	Daily Charge: £3.85 Weekly Charge: £15.00 Monthly Charge: £50.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 40 Type: Stands Location: There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 40
Type: Stands
Location:

There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off in the middle of the station car park.
Taxi Rank	No
Bus Service	No
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	TTF
Staffing Level	partTime

Live departures & arrivals for Thetford

Departures

Arrivals

Live departures for Thetford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:36	Derby Platform 2	2	21:07 31 mins late	n/a
21:03	Norwich Platform 1	1	On time	n/a
21:07	Ely Platform 2	2	On time	n/a
22:03	Ely Platform 2	2	On time	n/a
22:06	Norwich Platform 1	1	On time	n/a
22:44	Norwich Platform 1	1	On time	n/a

Live arrivals at Thetford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:35	Norwich Platform 2	2	21:06 31 mins late	n/a
21:02	Ely Platform 1	1	On time	n/a
21:06	Norwich Platform 2	2	On time	n/a
22:02	Norwich Platform 2	2	On time	n/a
22:06	Ely Platform 1	1	On time	n/a
22:43	Liverpool Lime Street Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.