Richmond (London) Train Station

Address

Richmond station
The Quadrant
Richmond
TW9 2NA

Station staff availability

Station staff availability
Mon - Fri	24 Hours
Sat	24 Hours
Sun	24 Hours

For full accessibility information at Richmond (London), view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-21:45
Sat:	06:15-21:45
Sun:	07:15-21:30

0 Station updates

Station details

All toilets are currently out of order at Richmond station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes
Step Free Access	Yes	Step-free category A Station - This station has step-free access to all platforms.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Assisted Travel	Yes	Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Shops	Yes
Station Buffet	Yes
Toilets	Yes	The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room	Yes	Heated waiting room on Platform 1. Seating is compliant with code of practice.
CCTV	Yes
Baby Change	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		In the booking hall and on the lower station concourse

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 4

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Ticket Gate	Yes
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Richmond Car Park Operator: Spaces: 55 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £20.00 Weekly Charge: £79.80

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 816 Type: Compounds,Stands,Racks Location: The following cycle parking options are available at this station: Sheffield stands / pods - 124 spaces Sheffield stands for adapted cycles - 12 spaces Two-tier racks - 680 spaces Note: Cycle storage is available in the following locations: Richmond Cycle Hub (in station car park): Ground floor: 80 spaces + 12 spaces for adapted / cargo bikes. Cycle maintenance point available. First floor: 290 spaces Second floor: 322 spaces Cycle racks in station car park: 72 spaces Cycle racks in station, adjacent to booking hall: 40 spaces
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 816
Type: Compounds,Stands,Racks
Location:

The following cycle parking options are available at this station: Sheffield stands / pods - 124 spaces

Sheffield stands for adapted cycles - 12 spaces Two-tier racks - 680 spaces

Note:

Cycle storage is available in the following locations: Richmond Cycle Hub (in station car park): Ground floor: 80 spaces + 12 spaces for adapted / cargo bikes. Cycle maintenance point available. First floor: 290 spaces Second floor: 322 spaces Cycle racks in station car park: 72 spaces Cycle racks in station, adjacent to booking hall: 40 spaces

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Opposite station on Kew Road (A307) bus stop Z
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	SW
Station Code	RMD
Staffing Level	Full Time

Live departures & arrivals for Richmond (London)

Departures

Arrivals

Live departures for Richmond
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability
16:12	Chiswick Platform 1	1	16:14 2 mins late	n/a
16:15	London Waterloo Platform 2	2	On time	n/a
16:15	Upminster Underground Platform 6	6	On time	n/a
16:19	London Waterloo Platform 2	2	On time	n/a
16:20	Stratford (London) Platform 4	4	On time
16:23	Windsor & Eton Riverside Platform 1	1	On time	n/a
16:25	Upminster Underground Platform 7	7	On time	n/a
16:28	London Waterloo Platform 2	2	On time	n/a
16:28	Wimbledon Platform 1	1	On time	n/a
16:32	Stratford (London) Platform 5	5	On time

Chiswick