Norwich Train Station

Address

Norwich station
Station Approach
Norwich
NR1 1EF

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Norwich, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	04:45-20:45
Sat:	04:45-20:45
Sun:	06:45-20:45

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall.
Impaired Mobility Set Down	Yes	At the main station entrance

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	East of England Co-Op Flowers by Nicole Photo-Me digital passport photos WHSmith
Station Buffet	Yes	AMT Coffee Costa Coffee Starbucks Subway Self-service vending machines providing cold drinks and snacks Free water refill point located on the station concourse, outside the customer service office
Telephones	Yes
Toilets	Yes	There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
CCTV	Yes
Waiting Room	No	The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Ticket Gate	Yes
Customer Services		Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Lost Property Contact Available	No
Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	No
Customer Help Points Note: Assistance meeting point is the information desk in booking hall

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 70 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 5	Daily Charge: £15.50 Weekly Charge: £62.00 Monthly Charge: £223.00
Name: Station Car Park Operator: Spaces: 0 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/ Accessible Car Park Equipment: Yes
Name: Car Park 3 Operator: Spaces: 0 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/ Accessible Car Park Equipment: No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 442 Type: Racks Location: Cycle parking facilities can be located next to the station entrance, near the bus stops
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 442
Type: Racks
Location:

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
Bus Service	Yes	'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	NRW
Staffing Level	Full Time

Live departures & arrivals for Norwich

Departures

Arrivals

Live departures for Norwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:00	London Liverpool Street Platform 1	1	On time	n/a
20:00	Sheringham Platform 6	6	On time	n/a
20:05	Lowestoft Platform 4A	4A	On time	n/a
20:08	Derby Platform 4B	4B	On time	n/a
20:40	Great Yarmouth via Acle Platform 5B	5B	On time	n/a
21:00	London Liverpool Street Platform 3	3	On time	n/a
21:05	Lowestoft Platform 4	4	On time	n/a
21:12	Cambridge Platform 2	2	On time	n/a
21:15	Sheringham Platform 5A	5A	On time	n/a
21:40	Great Yarmouth via Acle Platform 5B	5B	On time	n/a

Live arrivals at Norwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
19:44	Sheringham Platform 6	6	On time	n/a
19:48	Stansted Airport Platform 3	3	On time	n/a
19:51	Great Yarmouth Platform 5B	5B	On time	n/a
19:51	London Liverpool Street Platform 1	1	19:57 6 mins late	n/a
20:16	Liverpool Lime Street Platform 6B	6B	On time	n/a
20:21	London Liverpool Street Platform 3	3	20:26 5 mins late	n/a
20:39	Lowestoft Platform 4	4	On time	n/a
20:40	Cambridge Platform 2B	2B	On time	n/a
20:47	London Liverpool Street Platform 1	1	On time	n/a
20:51	Great Yarmouth Platform 2A	2A	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.