Mistley Train Station

Address

Mistley station
High Street
Mistley
CO11 1HH

Station staff availability

Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.What assistance is available for customers using this station?

Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using the Help Point at this station

Assistance meeting point is on the platform, next to the yellow boarding ramp.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	This station has step free access to both platforms. However, please note that step free access to Platform 1 (for trains towards Manningtree) is via the barrow crossing at the end of the platform. This ramp is quite steep so may not be suitable for all. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Staff Help Available Note: This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using the Help Point at this station Assistance meeting point is on the platform, next to the yellow boarding ramp.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Shops	Yes	The Station Hair & Beauty
CCTV	Yes
Atm Machine	No
Baby Change	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	No

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No
Prepurchase Collection	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Help points can be found at the following location(s): Just outside the entrance on to the platforms and next to the ticket machine, fixed to a small white post
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Operator: Greater Anglia Spaces: 6 Car Parking Contact Available: No Phone number: 0345 600 7245 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 20 Type: Racks Location: There is a cycle parking area providing twenty spaces which can be located just outside the entrance on to the platforms, next to the ticket machine and the blue Amazon Hub locker.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 20
Type: Racks
Location:

There is a cycle parking area providing twenty spaces which can be located just outside the entrance on to the platforms, next to the ticket machine and the blue Amazon Hub locker.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off on the main road, outside the station entrance.
Taxi Rank	No
Bus Service	No

General information

Station Operator	LE
Station Code	MIS
Staffing Level	unstaffed

Live departures & arrivals for Mistley

Departures

Arrivals

Live departures for Mistley
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:04	Harwich Town Platform 2	2	On time	n/a
07:21	London Liverpool Street Platform 1	1	On time	n/a
07:45	Manningtree Platform 1	1	On time	n/a
07:57	Cambridge Platform 1	1	On time	n/a
08:13	Harwich Town Platform 2	2	On time	n/a
08:20	Colchester Platform 1	1	On time	n/a

Live arrivals at Mistley
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:04	Manningtree Platform 2	2	On time	n/a
07:21	Harwich Town Platform 1	1	On time	n/a
07:45	Harwich Town Platform 1	1	On time	n/a
07:57	Harwich International Platform 1	1	On time	n/a
08:13	Manningtree Platform 2	2	On time	n/a
08:20	Harwich Town Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Mistley

No timetables.

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