London Waterloo East Train Station

Address

London Waterloo East station
Sandell Street
London
SE1 8NH

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Station staff availability

For full accessibility information at London Waterloo East, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

The accessible toilet on platforms B and C is currently out of order.

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	On overbridge from Waterloo Main station
Accessible Toilets	Yes	Platforms B and C - Available during staffing hours. This toilet is stoma friendly
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station. There is an entrance from Southwark underground station but this involves either steps or an escalator. There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.

Staff help
Staff Help Available	Yes
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Baby Change	Yes	Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee shops and Selecta vending machines
Telephones	Yes
Toilets	Yes	Platform B and C - Available during staffing hours
Waiting Room	Yes	Heated waiting room on Platform B and C Only available when staff present
CCTV	Yes
Atm Machine	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 1
Smartcard Issued	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platforms and overbridge
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Bus alighting point in Sandell Street.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Station Operator	SE
Station Code	WAE
Staffing Level	Full Time

Live departures & arrivals for London Waterloo East

Departures

Arrivals

Live departures for London Waterloo East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
00:04	Orpington Platform A	A	On time	n/a
00:06	London Charing Cross		On time
00:09	Gravesend via Lewisham & Sidcup		On time	n/a
00:16	London Charing Cross		On time
22:32	London Charing Cross Platform D	D	22:35 3 mins late
22:34	Sevenoaks Platform A	A	On time
22:36	London Charing Cross Platform B	B	22:37 1 min late
22:37	Ramsgate via Canterbury West Platform C	C	On time
22:47	London Charing Cross Platform B	B	On time
22:51	Hayes (Kent) Platform A	A	On time

Live arrivals at London Waterloo East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
00:04	London Charing Cross Platform A	A	On time	n/a
00:05	Gravesend		On time
00:09	London Charing Cross		On time	n/a
00:15	Sevenoaks		On time
22:31	Hastings Platform D	D	22:34 3 mins late
22:34	London Charing Cross Platform A	A	On time
22:35	Gravesend Platform B	B	22:36 1 min late
22:37	London Charing Cross Platform C	C	On time
22:45	Sevenoaks Platform B	B	On time
22:51	London Charing Cross Platform A	A	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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