London Waterloo East

Address

London Waterloo East station
Sandell Street
London
SE1 8NH

General information

Station Operator:
SE
Station Code:
WAE
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Travelcard:
Zone 1
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platforms and overbridge

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

newspapers

Station Buffet:
Yes
Station Buffet Note:

Coffee shops and Selecta vending machines

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

Platform B and C - Available during staffing hours

Waiting Room:
Yes
Waiting Room Note:

Heated waiting room on Platform B and C Only available when staff present

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Bus alighting point in Sandell Street.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

A map of onward bus services is available to download or print.

Further information on nearby bus services can be found on the Transport for London website.

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platforms B and C - Available during staffing hours. This toilet is stoma friendly

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a category B1 station. Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

There is an entrance from Southwark underground station but this involves either steps or an escalator. 

There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

On overbridge from Waterloo Main station

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

The information in this document was generated 4/20/2026 4:35:27 PM