Hertford East Train Station

Address

Hertford East station
Mill Road
Hertford
SG14 1SB

Station staff availability

Station staff availability
Mon - Fri	07:15-18:00
Sat	07:40-14:30
Sun	Closed

For full accessibility information at Hertford East, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	07:15-18:00
Sat:	07:40-14:30
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Fri: 7:15 AM to 6:00 PM Sat: 7:40 AM to 2:30 PM Sun: Unavailable Staff Help Available Note: Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (8 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	Yes	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Shops	Yes	Tesco over the road
Station Buffet	Yes	Coffee Shop, and vending machine
CCTV	Yes
Atm Machine	No
Baby Change	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	On each platform, and on the concourse
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 15 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: http://www.ncp.co.uk Accessible Car Park Equipment: Yes Accessible Spaces: 1	Daily Charge: £6.80 Weekly Charge: £27.20 Monthly Charge: £110.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 30 Type: Stands,Racks Location: Station concourse
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 30
Type: Stands,Racks
Location:

Station concourse

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Replacement transport stop opposite the station entrance
Taxi Rank	Yes	Taxi kiosk in booking hall
Bus Service	Yes	Hertford is a PlusBus location (http://www.plusbus.info/pdfs/PB 604.pdf "Hertford PlusBus Map") to see the PlusBus map
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	HFE
Staffing Level	partTime

Live departures & arrivals for Hertford East

Departures

Arrivals

Live departures for Hertford East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:37	London Liverpool Street Platform 2	2	On time	n/a
10:07	London Liverpool Street Platform 2	2	On time	n/a
10:37	London Liverpool Street Platform 2	2	On time	n/a
11:07	London Liverpool Street Platform 2	2	On time	n/a

Live arrivals at Hertford East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:29	London Liverpool Street Platform 2	2	On time	n/a
09:59	London Liverpool Street Platform 2	2	On time	n/a
10:27	London Liverpool Street Platform 2	2	On time	n/a
10:57	London Liverpool Street Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.