Hendon Train Station

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

This is a Category B3 station: Step - free access from the car park to platform 1 (for trains towards London). There are steps to all other platforms.

The Assistance Meeting Point is at the front of the station, next to the bike rack.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 058 2844
• Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

• Email - customerservices@thameslinkrailway.com
• Phone - 0800 058 2844
• Textphone - 0800 138 1018

Unheated waiting shelters are available on the platforms.

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

The Assistance Meeting Point is at the front of the station, next to the bike rack.

Sheltered: Yes
Spaces: 64
Type: Racks
Location:

Located in the car park.

Cycles are left at owners risk. Abandoned cycles may be removed.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.