Hayes (Kent) Train Station

There are standing height and wheelchair height ticket counters available.

booking hall

Booking Hall - Available during staffing hours. This toilet is stoma friendly.

This is a category B1 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -  Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.

Accessible taxis are available to book

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

Coffee shop and Selecta vending machine

Booking Hall - Available during staffing hours

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

On platform

Sheltered: Yes
Spaces: 20
Type: Stands
Location:

on platform island

You may leave your cycle in the rack provided however you do so at your own risk.

Bus stop B, near "The Baby Rack" shop

A map of onward bus services is available to download or print.

Further information on nearby bus services can be found on the Transport for London website.

Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.