Address
Station Approach
Hayes
BR2 7EN
Ticket office
General information
Ticket buying & collection
On way in to access trains
Passenger services
This station has Secure station accreditation - For more information contact 0345 322 7021
On platform
Station facilities
Coffee shop and Selecta vending machine
Booking Hall - Available during staffing hours
Car parking
Station Car Park
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Cycling
on platform island
Other transport
Bus stop B, near "The Baby Rack" shop
Information to plan your onward journey is available in a printable format here
Accessibility
There are standing height and wheelchair height ticket counters available.
Public telephones are not wheelchair accessible
Booking Hall - Available during staffing hours
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
Accessible taxis are available to book
booking hall
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Saturday 7:20 AM to 2:00 PM
Sunday Unavailable
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The information in this document was generated 3/28/2024 1:00:05 PM