Diss Train Station

Address

Diss station
Station Road
Diss
IP22 4HN

Station staff availability

Station staff availability
Mon - Fri	05:00-22:00
Sat	05:00-22:00
Sun	07:00-22:00

For full accessibility information at Diss, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:05-19:25
Sat:	07:15-15:20
Sun:	09:00-18:25

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	No	This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey. This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Fri: 5:00 AM to 10:00 PM Sat: 5:00 AM to 10:00 PM Sun: 7:00 AM to 10:00 PM Staff Help Available Note: Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station
Assisted Travel	Yes	As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffeelink
Telephones	Yes
Toilets	Yes	The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
CCTV	Yes
Atm Machine	No
Shops	No
Waiting Room	No	The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Help points can be found at the following location(s): Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 261 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/diss-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 14	Daily Charge: £6.00 Weekly Charge: £30.00 Monthly Charge: £105.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 20 Type: Stands Location: There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 20
Type: Stands
Location:

There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off in the station car park.
Taxi Rank	No
Bus Service	No

General information

Station Operator	LE
Station Code	DIS
Staffing Level	partTime

Live departures & arrivals for Diss

Departures

Arrivals

Live departures for Diss
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:47	London Liverpool Street Platform 1	1	08:48 1 min late	n/a
09:01	Norwich Platform 2	2	On time	n/a
09:17	London Liverpool Street Platform 1	1	On time	n/a
09:28	Norwich Platform 2	2	On time	n/a
09:49	London Liverpool Street Platform 1	1	On time	n/a
10:01	Norwich Platform 2	2	On time	n/a
10:17	London Liverpool Street Platform 1	1	On time	n/a
10:28	Norwich Platform 2	2	On time	n/a

Live arrivals at Diss
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:46	Norwich Platform 1	1	08:47 1 min late	n/a
09:01	London Liverpool Street Platform 2	2	On time	n/a
09:16	Norwich Platform 1	1	On time	n/a
09:27	London Liverpool Street Platform 2	2	On time	n/a
09:48	Norwich Platform 1	1	On time	n/a
10:01	London Liverpool Street Platform 2	2	On time	n/a
10:16	Norwich Platform 1	1	On time	n/a
10:28	London Liverpool Street Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Diss

No timetables.

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