Cradley Heath Train Station

Address

Cradley Heath station
Forge Lane
Cradley Heath
B64 5AL

Station staff availability

Station staff availability
Mon - Fri	06:00-20:00
Sat	07:00-20:00
Sun	09:15-18:00

For full accessibility information at Cradley Heath, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-20:00
Sat:	07:00-20:00
Sun:	09:15-18:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	An accessible ticket counter has now been installed at Cradley Heath.
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Toilets	Yes
Step Free Access	No	This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Wheelchairs Available	No
Accessible Ticket Machines	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are not available

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 8:00 PM Sat: 7:00 AM to 8:00 PM Sun: 9:15 AM to 6:00 PM Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 0248998
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Public telephones are not accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
Waiting Room	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Toilets	No
Toilets Note: The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		A Ticket Vending Machine is located in the Booking Hall.

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Customer Services		Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Cradley Heath Station is accredited by the Secure Station Scheme
Customer Help Points	Yes	On both platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Cradley Heath Station is accredited by the Secure Station Scheme

Car parking

Car parking	Yes
Name: Station Car Park Operator: Transport for West Midlands Spaces: 255 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 12 Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 26 Type: Stands,Lockers Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement vehicles will operate from the bus stop on Forge Lane, in front of the station entrance. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop.
Taxi Rank	Yes	Royal 01384 411777 Skyline 01384 633333
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	WM
Station Code	CRA
Staffing Level	partTime

Live departures & arrivals for Cradley Heath

Departures

Arrivals

Live departures for Cradley Heath
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:55	Dorridge via Birmingham Snow Hill Platform 1	1	15:57 2 mins late	n/a
16:07	Stratford-upon-Avon		Cancelled	n/a
This service has been cancelled because of a member of train crew being unavailable
16:09	Kidderminster via Stourbridge Jn. Platform 2	2	On time	n/a
16:22	Worcester Foregate Street via Stourbridge Jn. & Kidderminster Platform 2	2	On time	n/a
16:25	Stratford-upon-Avon via Birmingham & Dorridge Platform 1	1	On time	n/a
16:37	Whitlocks End via Birmingham Snow Hill Platform 1	1	On time	n/a
16:39	Kidderminster via Stourbridge Jn. Platform 2	2	On time	n/a
16:52	Worcester Foregate Street via Stourbridge Jn. & Kidderminster Platform 2	2	On time	n/a
16:55	Dorridge via Birmingham Snow Hill Platform 1	1	On time	n/a
17:07	Stratford-upon-Avon via Birmingham & Whitlocks End Platform 1	1	On time	n/a

Live arrivals at Cradley Heath
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:55	Worcester Shrub Hill Platform 1	1	15:56 1 min late	n/a
16:07	Kidderminster		Cancelled	n/a
This service has been cancelled because of a member of train crew being unavailable
16:09	Stratford-upon-Avon Platform 2	2	On time	n/a
16:21	Stratford-upon-Avon Platform 2	2	On time	n/a
16:25	Worcester Foregate Street Platform 1	1	On time	n/a
16:37	Kidderminster Platform 1	1	On time	n/a
16:39	Whitlocks End Platform 2	2	On time	n/a
16:51	Dorridge Platform 2	2	On time	n/a
16:55	Worcester Foregate Street Platform 1	1	On time	n/a
17:07	Kidderminster Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.