Colchester Train Station

Address

Colchester [North] station
Station Approach Road
Colchester
CO1 1XD

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Colchester, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:00-22:00
Sat:	05:30-21:00
Sun:	06:00-21:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	No	This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way, before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. The chair lift is restricted to manual wheelchair users only with a maximum combined weight of 225kg. Please note that it is quite a long and steep walking route to get from one side of the station to the other. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on Platform 4.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	WHSmith Photo-Me digital passport photos
Station Buffet	Yes	Coffeelink Starbucks Grab A Pizza This Café Local Self-service vending machines providing cold drinks and snacks Free water refill point located on Platform 2, near Coffeelink
Telephones	Yes
Toilets	Yes	There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
CCTV	Yes
Waiting Room	No	The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Ticket Gate	Yes
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Lost Property Contact Available	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 931 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 18 Accessible Spaces Note: 7 accessible parking spaces in the main car park by the front of the station. 11 accessible parking spaces by the London-bound station entrance.	Daily Charge: £13.00 Weekly Charge: £50.00 Monthly Charge: £180.00
Name: Premium Bays Operator: National Car Parks Spaces: 4 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/ Accessible Car Park Equipment: Yes

Yes

Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 931
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/
Accessible Car Park Equipment: Yes
Accessible Spaces: 18
Accessible Spaces Note:

7 accessible parking spaces in the main car park by the front of the station.

11 accessible parking spaces by the London-bound station entrance.

Daily Charge: £13.00
Weekly Charge: £50.00
Monthly Charge: £180.00

Name: Premium Bays
Operator: National Car Parks
Spaces: 4
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/colchester-station-g-anglia/
Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 576 Type: Compounds,Stands,Racks Location: There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 576
Type: Compounds,Stands,Racks
Location:

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
Bus Service	Yes	Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	COL
Staffing Level	Full Time

Live departures & arrivals for Colchester

Departures

Arrivals

Live departures for Colchester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:30	Clacton-on-Sea Platform 2	2	On time	n/a
06:31	London Liverpool Street Platform 3	3	06:32 1 min late	n/a
06:34	London Liverpool Street Platform 4	4	On time	n/a
06:42	London Liverpool Street Platform 3	3	On time	n/a
06:48	Norwich Platform 2	2	On time	n/a
06:49	London Liverpool Street Platform 4	4	On time	n/a
07:01	London Liverpool Street Platform 3	3	On time	n/a
07:04	Clacton-on-Sea Platform 2	2	On time	n/a
07:04	London Liverpool Street Platform 4	4	On time	n/a
07:10	Colchester Town Platform 5	5	On time	n/a

Live arrivals at Colchester
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:29	London Liverpool Street Platform 2	2	On time	n/a
06:30	Norwich Platform 3	3	06:31 1 min late	n/a
06:33	Clacton-on-Sea Platform 4	4	On time	n/a
06:42	Harwich International Platform 3	3	On time	n/a
06:47	London Liverpool Street Platform 2	2	On time	n/a
06:49	Colchester Town Platform 4	4	On time	n/a
07:00	Norwich Platform 3	3	On time	n/a
07:04	London Liverpool Street Platform 2	2	On time	n/a
07:04	Clacton-on-Sea Platform 4	4	On time	n/a
07:13	Ipswich Platform 3	3	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.