Colchester [North] station
Station Approach Road
Monday to Friday:
5:00 AM to 10:00 PM
5:30 AM to 9:00 PM
6:00 AM to 9:00 PM
Although step free access exists throughout the station, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall.
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
News agent Dry cleaner Passport Photo Booth
Station Buffet Note:
Coffee Shop Coffee kiosk Vending machines
Telephones (Cards & Coins):
The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Situated by the South entrance, and in the main car park by the North entrance.
A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability).
Cycle Storage CCTV:
Location for rail replacement services:
Replacement transport stop at the bus stop by main station entrance
Taxi Rank Note:
Taxi rank at both entrances.
Bus Service Note:
Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms HOWEVER, PLEASE NOTE, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall and it is quite a long and steep walking route to get from one side to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is Customer Information Office platform 4.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 4:30 AM to 11:15 PM
Saturday 4:30 AM to 10:30 PM
Sunday 6:10 AM to 11:15 PM
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 01/03/2021 18:38:49