Colchester

Address

Colchester [North] station
Station Approach Road
Colchester
CO1 1XD

Ticket office

Monday to Friday: 5:00 AM to 10:00 PM
Saturday: 5:30 AM to 9:00 PM
Sunday: 6:00 AM to 9:00 PM

Station details

Alerts

Although step free access exists throughout the station, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall.

General information

Station Operator: LE
Station Code: COL
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent Dry cleaner Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Coffee Shop Coffee kiosk Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 1373
Annual Charge: £1716.00
Daily Charge: £11.00
Monthly Charge: £172.00
Off Peak Charge: £9.00
Three Monthly Charge: £490.00
Weekly Charge: £44.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 554
Type: Compound
Location:

Situated by the South entrance, and in the main car park by the North entrance.

A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability).

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at the bus stop by main station entrance

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank at both entrances.

Bus Service: Yes
Bus Service Note:

Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms HOWEVER, PLEASE NOTE, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall and it is quite a long and steep walking route to get from one side to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is Customer Information Office platform 4.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:30 AM to 11:15 PM
Saturday 4:30 AM to 10:30 PM
Sunday 6:10 AM to 11:15 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 01/03/2021 18:38:49