Cardiff Queen Street Train Station

Address

Cardiff Queen Street station
Station Terrace
Cardiff
CF10 4EY

Station staff availability

Station staff availability
Mon	05:15-00:15
Tue	05:15-00:15
Wed	05:15-00:15
Thu	05:15-00:15
Fri	05:15-00:15
Sat	05:15-00:15
Sun	07:00-23:00

For full accessibility information at Cardiff Queen Street, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon:	06:00-22:00
Tue:	06:00-22:00
Wed:	06:00-22:00
Thu:	06:00-22:00
Fri:	06:00-22:00
Sat:	06:00-22:00
Sun:	07:00-19:00

0 Station updates

Station details

The toilets are currently out of order on platforms 3 and 4 at Cardiff Queen Street station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	The ticket machines are near the main entrance and take cash and major debit and credit cards.
Accessible Toilets	Yes
Step Free Access	Yes	Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Telephones	Yes
Toilets	Yes	The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
CCTV	Yes
Atm Machine	No
Shops	No
Station Buffet	No
Waiting Room	No	Seating area in the café on platform 3/4.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Near the main entrance

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 03333 211 202 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Contact our Customer Relations team directly via the Transport for Wales Website.In the event of rail service disruption or Metro transformation work, buses will not stop at the station. From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff. To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.In the event of rail service disruption or Metro transformation work, buses will not stop at the station. From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff. To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.
Customer Help Points	No

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 36 Type: Stands Location: Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 36
Type: Stands
Location:

Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	To Cardiff Central / Cardiff Bay: bus stop layby outside the station. To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.
Bus Service	Yes	Limited service from stop outside station Mondays to Fridays.
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	AW
Station Code	CDQ
Staffing Level	Full Time

Live departures & arrivals for Cardiff Queen Street

Departures

Arrivals

Live departures for Cardiff Queen Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
13:45	Cardiff Central		Delayed	n/a
14:00	Treherbert		Cancelled	n/a
14:02	Cardiff Bay Platform 1	1	On time	n/a
14:04	Barry Island Platform 3	3	On time	n/a
14:05	Merthyr Tydfil Platform 4	4	On time	n/a
14:07	Aberdare Platform 2 Platform 2	2	On time	n/a
14:08	Caerphilly Platform 5	5	On time	n/a
14:12	Cardiff Central Platform 3	3	On time	n/a
14:12	Pontypridd Platform 4	4	On time	n/a
14:15	Penarth Platform 2	2	On time	n/a

Live arrivals at Cardiff Queen Street
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
13:45	Caerphilly		On time	n/a
14:00	Cardiff Central		Cancelled	n/a
14:04	Rhymney Platform 3	3	On time	n/a
14:05	Aberdare Platform 4	4	On time	n/a
14:07	Merthyr Tydfil Platform 2	2	On time	n/a
14:08	Penarth Platform 5	5	On time	n/a
14:12	Treherbert Platform 3	3	On time	n/a
14:12	Cardiff Bay Platform 4	4	On time	n/a
14:15	Caerphilly Platform 2	2	On time	n/a
14:15	Barry Island Platform 5	5	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.