Brent Cross West Train Station

Address

Brent Cross West station
Geron Way
Brent Cross
NW2 6LW

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Brent Cross West, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

The escalators are out of order at Brent Cross West station.

Accessibility

Station Accessibility
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Accessible Toilets	Yes
Step Free Access	Yes	Category A: This station has step-free access to all platforms.
Impaired Mobility Set Down	Yes	Station entrance
Accessible Booking Office Counter	No
Induction Loop	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note:
Assisted Travel	Yes	Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink.
Helpline Contact	Yes	If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com \| Phone - 0800 058 2844 \| Textphone - 0800 138 1018
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes
Toilets	Yes	On platforms 1 and 2
Waiting Room	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Help Points	Yes

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 100 Type: Stands,Racks Location: Located outside the front of both entrances. Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 100
Type: Stands,Racks
Location:

Located outside the front of both entrances.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Please click the link for details regarding the rail replacement bus location.
Taxi Rank	Yes	Taxis can pick up and drop off from both the East and West entrances.
Bus Service	Yes	Please see the onward travel map, located in the 'maps' section below.

General information

Station Operator	TL
Station Code	BCZ
Staffing Level	Full Time

Live departures & arrivals for Brent Cross West

Departures

Arrivals

Live departures for Brent Cross West
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:30	Orpington Platform 1	1	06:38 8 mins late	n/a
06:41	Sutton (London) Platform 1	1	06:43 2 mins late
06:48	St Albans Platform 2	2	On time
06:55	Luton Platform 2	2	On time
06:56	Sutton (London) Platform 1	1	On time	n/a
07:02	Orpington Platform 1	1	On time
07:03	St Albans Platform 2	2	On time
07:10	Luton Platform 2	2	On time	n/a
07:11	Sutton (London) Platform 1	1	On time	n/a
07:18	St Albans Platform 2	2	On time	n/a

Live arrivals at Brent Cross West
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:29	Luton Platform 1	1	06:37 8 mins late	n/a
06:41	St Albans Platform 1	1	06:43 2 mins late
06:48	Sutton (London) Platform 2	2	On time
06:55	Gillingham (Kent) Platform 2	2	On time
06:56	St Albans Platform 1	1	On time	n/a
07:02	Luton Platform 1	1	On time
07:03	Sutton (London) Platform 2	2	On time
07:10	Orpington Platform 2	2	On time	n/a
07:11	St Albans Platform 1	1	On time	n/a
07:18	Sutton (London) Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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