Brent Cross West

Address

Brent Cross West station
Geron Way
Brent Cross
NW2 6LW

General information

Station Operator:
TL
Station Code:
BCZ
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

On platforms 1 and 2

Waiting Room:
Yes

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
100
Type:
Stands,Racks
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Rail Replacement buses will stop outside the front of the south east entrance. Please see our rail replacement bus poster below for further details.

Taxi Rank:
Yes
Taxi Rank Note:

Taxis can pick up and drop off from both the East and West entrances.

Bus Service:
Yes
Bus Service Note:

Please see the onward travel map, located in the 'maps' section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
No
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A: This station has step-free access to all platforms

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Station entrance

Helpline Contact:
Yes
Helpline Contact (Phone number):

If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018

Helpline Contact Note:

The assisted helpline is not available on Christmas Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Assisted Travel:

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

The information in this document was generated 2/23/2024 5:09:19 PM