Ashford (Surrey) Train Station

Address

Ashford (Surrey) station
Station Approach
Ashford
TW15 2QN

Station staff availability

Station staff availability
Mon - Fri	06:30-10:30

For full accessibility information at Ashford (Surrey), view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:25-13:25
Sat:	08:00-14:00
Sun:	08:55-16:25

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes	The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Step Free Access	No	Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 6:30 AM to 10:30 AM
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Telephones	Yes
Toilets	Yes	The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Waiting Room	No	The waiting room is only opening during ticket office opening hours.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located on Platform 2.A Ticket Vending Machine with a video help link is located near the station entrance and on platform 1.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Ashford Car Park Operator: Spaces: 92 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 2	Daily Charge: £6.60 Weekly Charge: £26.30 Monthly Charge: £92.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 24 Type: Racks Location: Car park
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 24
Type: Racks
Location:

Car park

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Woodthorpe Road - London Transport bus stops
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	SW
Station Code	AFS
Staffing Level	partTime

Live departures & arrivals for Ashford (Surrey)

Departures

Arrivals

Live departures for Ashford (Surrey)
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
13:36	London Waterloo Platform 1	1	On time	n/a
13:38	Windsor & Eton Riverside Platform 2	2	On time	n/a
13:41	London Waterloo Platform 1	1	On time	n/a
13:42	Weybridge Platform 2	2	On time	n/a
14:06	London Waterloo Platform 1	1	On time	n/a
14:08	Windsor & Eton Riverside Platform 2	2	On time	n/a
14:11	London Waterloo Platform 1	1	On time	n/a
14:12	Weybridge Platform 2	2	On time	n/a
14:36	London Waterloo Platform 1	1	On time	n/a
14:39	Windsor & Eton Riverside Platform 2	2	On time	n/a

Live arrivals at Ashford (Surrey)
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
13:36	Weybridge Platform 1	1	On time	n/a
13:38	London Waterloo Platform 2	2	On time	n/a
13:41	Windsor & Eton Riverside Platform 1	1	On time	n/a
13:42	London Waterloo Platform 2	2	On time	n/a
14:06	Weybridge Platform 1	1	On time	n/a
14:08	London Waterloo Platform 2	2	On time	n/a
14:11	Windsor & Eton Riverside Platform 1	1	On time	n/a
14:12	London Waterloo Platform 2	2	On time	n/a
14:36	Weybridge Platform 1	1	On time	n/a
14:39	London Waterloo Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.