Alexandra Palace Train Station

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 058 2844
• Textphone - 0800 138 1018

A heated waiting room is available on platforms 3 & 4, during staffed hours.

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.

Sheltered: No
Spaces: 5
Type: Stands
Location:

Located inside the booking office, and opposite booking office.

Cycles are left at owners risk. Abandoned cycles may be removed.

Please click the link for details regarding the rail replacement bus location.

A taxi rank is available at the front of the station.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.