Alexandra Palace Train Station

Address

Alexandra Palace station
Station Road
Alexandra Park
N22 7ST

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Alexandra Palace, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-12:40
Sat:	09:00-15:25
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Accessible Ticket Machines	Yes	All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Step Free Access	No	This is a Category C station: This station does not have step-free access. The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
Wheelchairs Available	No
Ramp For Train Access	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Staffed from first to last train.
Assisted Travel	Yes	Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Great Northern.
Helpline Contact	Yes	For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 058 2844 Textphone - 0800 138 1018
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes
Station Buffet	Yes
CCTV	Yes
Baby Change	No
Telephones	No
Toilets	No
Waiting Room	No	A heated waiting room is available on platforms 3 & 4, during staffed hours.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Travelcard		Zone 3
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Comments		Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services


Ticket Gate	Yes
Customer Help Points	Yes	The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.
Lost Property Contact Available	No

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 5 Type: Stands Location: Located inside the booking office, and opposite booking office. Cycles are left at owners risk. Abandoned cycles may be removed.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 5
Type: Stands
Location:

Located inside the booking office, and opposite booking office.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Please click the link for details regarding the rail replacement bus location.
Taxi Rank	Yes	A taxi rank is available at the front of the station.
Bus Service	Yes	Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

General information

Station Operator	GN
Station Code	AAP
Staffing Level	partTime

Live departures & arrivals for Alexandra Palace

Departures

Arrivals

Live departures for Alexandra Palace
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
04:31	London Kings Cross Platform 2	2	On time	n/a
04:58	London Kings Cross Platform 2	2	On time
05:20	Hertford North Platform 4	4	On time	n/a
05:25	London Kings Cross Platform 2	2	On time

Live arrivals at Alexandra Palace
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
04:30	Welwyn Garden City Platform 2	2	On time	n/a
04:48	Hertford North			n/a
04:53	Hitchin Platform 2	2	On time
05:19	London Kings Cross Platform 4	4	On time	n/a
05:24	Welwyn Garden City Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Alexandra Palace

No timetables.

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