Staines Train Station

Address

Staines station
Station Approach
Staines
TW18 4LY

Station staff availability

Station staff availability
Mon - Fri	05:15-00:00
Sat	05:15-00:00
Sun	07:00-00:00

For full accessibility information at Staines, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-20:00
Sat:	06:10-19:55
Sun:	07:10-18:40

0 Station updates

Station details

The disabled toilet on Platform 1 at Staines station is currently out of order.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes
Step Free Access	Yes	Step-free category A Station - This station has step-free access to all platforms.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:15 AM to 12:00 AM Sat: 5:15 AM to 12:00 AM Sun: 7:00 AM to 12:00 AM
Assisted Travel	Yes	Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Station Buffet	Yes
Telephones	Yes
Toilets	Yes	The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
Waiting Room	Yes
CCTV	Yes
Shops	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		In the booking hall and at the entrance to platform 2

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Ticket Gate	Yes
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Staines Car Park Operator: Spaces: 32 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 2 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £11.00 Weekly Charge: £43.80 Monthly Charge: £153.30

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 142 Type: Stands,Racks Location: Cycle Compound for 72 cycles located on Platform 1 Booking Hall entrance, Platform 2
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 142
Type: Stands,Racks
Location:

Cycle Compound for 72 cycles located on Platform 1

Booking Hall entrance, Platform 2

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Station forecourt off Kingston Road
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	SW
Station Code	SNS
Staffing Level	Full Time

Live departures & arrivals for Staines

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.