New Cross

Address

New Cross station
Amersham Vale
off New Cross Road
SE14 6LD

Station staff availability

Station staff availability
Mon - Fri	06:10-00:20
Sat	06:10-00:20
Sun	06:10-00:20

For full accessibility information at New Cross, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:45-19:15
Sat:	06:10-20:00
Sun:	08:30-20:00

0 Station updates

Station details

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform c- Available during staffing hours. This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: station forecourt/ booking hall
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 6:10 AM to 12:20 AM Sat: 6:10 AM to 12:20 AM Sun: 6:10 AM to 12:20 AM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Station facilities

Atm Machine	Yes
Baby Change	Yes
Baby Change Note: Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: newspapers
Station Buffet	Yes
Station Buffet Note: Coffee kiosk
Telephones	Yes
Toilets	Yes
Toilets Note: Platform C- Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting Room on the platform only available up to 7pm

Ticket buying & collection

Travelcard: Zone 2
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains from main entrance

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	No

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 22 Type: Stands Location: on platform c Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 22
Type: Stands
Location:

on platform c

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: NWX

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for New Cross

Departures

Arrivals

Live departures for New Cross
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
14:42	Dartford Platform C	C	14:43 1 min late
14:43	Dalston Junction Platform D	D	On time	n/a
14:44	London Cannon Street Platform A	A	On time
14:48	London Cannon Street Platform A	A	On time
14:55	London Cannon Street Platform A	A	On time
14:56	Slade Green Platform C	C	On time
14:58	Dalston Junction Platform D	D	On time	n/a
15:01	Orpington Platform C	C	On time
15:12	Dartford Platform C	C	On time
15:13	Dalston Junction Platform D	D	On time	n/a

Live arrivals at New Cross
Due	Destination	Platform	Expected
14:41	London Cannon Street Platform C	C	14:42 1 min late
14:43	London Cannon Street Platform A	A	On time
14:47	Orpington Platform A	A	On time
14:52	Dalston Junction Platform D	D	On time
14:54	Dartford Platform A	A	On time
14:56	London Cannon Street Platform C	C	On time
15:00	London Cannon Street Platform C	C	On time
15:07	Dalston Junction Platform D	D	On time
15:11	London Cannon Street Platform C	C	On time
15:13	London Cannon Street Platform A	A	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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