off New Cross Road
Ticket buying & collection
On way in to access trains from main entrance
This station has Secure station accreditation - For more information contact 0345 322 7021
Platform C- Available during staffing hours
Heated waiting Room on the platform only available up to 7pm
on platform c
Bus stop V on New Cross Road (what 3 words: straw.bound.scales).
Information to plan your onward journey is available in a printable format here
Counters can be raised or lowered to suit all customers
Public telephones are not wheelchair accessible
Platform c- Available during staffing hours
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Accessible taxis are available to book
station forecourt/ booking hall
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Saturday 6:10 AM to 12:20 AM
Sunday 6:10 AM to 12:20 AM
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The information in this document was generated 2/23/2024 4:15:35 PM