Maidstone East

Address

Maidstone East station
Station Road
Maidstone
ME14 1QN

Ticket office

Mon - Fri:	6:00 AM to 8:00 PM
Sat:	6:00 AM to 8:00 PM
Sun:	7:45 AM to 8:00 PM

0 Station updates

Station details

The Gentlemen's toilets on platform 1 at Maidstone East are out of service until further notice.

General information

Station Operator: SE
Station Code: MDE

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	No

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On overbridge of station

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Atm Machine	No
Baby Change	Yes
Baby Change Note: Platform 1- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: newspapers
Station Buffet	Yes
Station Buffet Note: Coffee shop
Telephones	Yes
Toilets	Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room	Yes
Waiting Room Note: Heated waiting Rooms on the platforms only available when staff are present

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 524
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 6
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.90
Weekly Charge: £30.30
Monthly Charge: £114.50

Cycling

Cycle Storage Availability	Yes
Sheltered: No Spaces: 40 Type: Stands Location: Platform 1 and Platform 2/3 Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: No
Spaces: 40
Type: Stands
Location:

Platform 1 and Platform 2/3

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Bus stop N on Week St (what 3 words: grapes.drift.sang).
Taxi Rank	Yes
Taxi Rank Note: Platform 1 exit

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1- Available during staffing hours. This toilet is stoma friendly.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: platform 1
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 5:30 AM to 1:00 AM Sat: 5:30 AM to 1:00 AM Sun: 7:00 AM to 11:59 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.

Live departures & arrivals for Maidstone East

Departures

Arrivals

Live departures for Maidstone East
Due	Destination	Platform	Expected	further details
21:14	London Charing Cross Platform 3	3	On time	See details on departure to London Charing Cross scheduled for 21:14
21:30	Ashford International Platform 2	2	On time	See details on departure to Ashford International scheduled for 21:30
21:52	Ashford International Platform 2	2	On time	See details on departure to Ashford International scheduled for 21:52
21:57	London Victoria Platform 1	1	On time	See details on departure to London Victoria scheduled for 21:57
22:14	London Cannon Street Platform 3	3	On time	See details on departure to London Cannon Street scheduled for 22:14
22:30	Ashford International Platform 2	2	On time	See details on departure to Ashford International scheduled for 22:30
23:13	London Victoria		On time	See details on departure to London Victoria scheduled for 23:13

Live arrivals at Maidstone East
Due	Destination	Platform	Expected	further details
21:29	London Victoria Platform 2	2	On time	See details on departure to London Victoria scheduled for 21:29
21:38	London Charing Cross Platform 3	3	On time	See details on departure to London Charing Cross scheduled for 21:38
21:51	London Victoria Platform 2	2	On time	See details on departure to London Victoria scheduled for 21:51
21:56	Ashford International Platform 1	1	On time	See details on departure to Ashford International scheduled for 21:56
22:29	London Victoria Platform 2	2	On time	See details on departure to London Victoria scheduled for 22:29
22:38	London Charing Cross Platform 2	2	On time	See details on departure to London Charing Cross scheduled for 22:38
23:13	Ashford International		On time	See details on departure to Ashford International scheduled for 23:13

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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Maidstone East

Address

Ticket office

Station details

Live departures & arrivals for Maidstone East

Usual seating availability