London Waterloo East

Address

London Waterloo East station
Sandell Street
London
SE1 8NH

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Station staff availability

For full accessibility information at London Waterloo East, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platforms B and C - Available during staffing hours. This toilet is stoma friendly
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station. There is an entrance from Southwark underground station but this involves either steps or an escalator. There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: On overbridge from Waterloo Main station
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.

Station facilities

Atm Machine	No
Baby Change	Yes
Baby Change Note: Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	Yes
Shops Note: newspapers
Station Buffet	Yes
Station Buffet Note: Coffee shops and Selecta vending machines
Telephones	Yes
Toilets	Yes
Toilets Note: Platform B and C - Available during staffing hours
Waiting Room	Yes
Waiting Room Note: Heated waiting room on Platform B and C Only available when staff present

Ticket buying & collection

Travelcard: Zone 1
Oyster Pre Pay	No
Oyster Validator	Yes
Smartcard Issued	No
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platforms and overbridge

Car parking

Car parking	No

Cycling

Cycle Storage Availability	No

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Bus alighting point in Sandell Street.
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

General information

Station Operator: SE
Station Code: WAE

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for London Waterloo East

Departures

Arrivals

Live departures for London Waterloo East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:30	London Charing Cross Platform D	D	15:38 8 mins late
15:32	London Charing Cross Platform B	B	15:33 1 min late
15:32	Maidstone East Platform C	C	On time
15:34	Sevenoaks Platform A	A	On time
15:37	London Charing Cross Platform D	D	On time	n/a
15:37	Ramsgate via Canterbury West Platform C	C	On time
15:39	Dartford via Lewisham & Sidcup Platform A	A	On time
15:40	London Charing Cross Platform B	B	On time
15:42	Hayes (Kent) Platform A	A	On time
15:47	London Charing Cross Platform B	B	On time

Live arrivals at London Waterloo East
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:29	Hastings Platform D	D	15:37 8 mins late
15:31	Gravesend Platform B	B	15:32 1 min late
15:32	London Charing Cross Platform C	C	On time
15:34	London Charing Cross Platform A	A	On time
15:36	Hayes (Kent) Platform D	D	On time	n/a
15:37	London Charing Cross Platform C	C	On time
15:39	London Charing Cross Platform A	A	On time
15:39	Dartford Platform B	B	On time
15:42	London Charing Cross Platform A	A	On time
15:45	Sevenoaks Platform B	B	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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