Gillingham (Kent)

On platform

Located outside main entrance

Platforms 1/2 & 3- Available during staffing hours

newspapers

Coffee shop and Selecta vending machines on platform 1/2 & 3

Platform 1/2 & 3- Available during staffing hours

Heated waiting Room on platform 1/2 and platform 3 only available up to 8pm. (20:00 hrs)

Side entrance to platform 3, on Railway Street (what 3 words: launch.spine.free).

side of station,Railway Street

Information to plan your onward journey is available in a printable format here

Counters can be raised or lowered to suit all customers

Public telephones are not wheelchair accessible

Platforms 1/2 & 3 - Available during staffing hours. This toilet is stoma friendly.

Category A. This station has step free access to all platforms - Step free access to all platforms and interchange via lifts. Step free access direct to Platform 3 via side entrance off Railway Street.  Stepped access from main entrance via station footbridge.

Accessible taxis are available to book

Booking hall

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.