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Last updated: 14:30

London Waterloo East

Address

London Waterloo East station
Sandell Street
London
SE1 8NH

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Ticket office

Closed now

Station details

  • On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and 16:00 and 19:30. 

    There is a taxi rank at the Cab Road exit from Waterloo Main station.

    Note: There is no ticket office at Waterloo East, full ticket office facilities are available in Waterloo Main station. 

     

Station Operator: SE
Station Code: WAE
Staffing Level: Full Time
CCTV: Yes

Oyster Pre Pay No
Oyster Validator Yes
Smartcard Issued No
Smartcard Validator Yes
Travelcard:
Zone 1
Oyster Topup Yes
Prepurchase Collection Yes
Smartcard Topup Yes
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern

Lost Property Contact Available Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points Yes
Customer Help Points Note:
On platforms and overbridge

Atm Machine No
Baby Change Yes
Seated Area Yes
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements,
Shops Yes
Shops Note:
newspapers
Station Buffet Yes
Station Buffet Note:
Coffee shops and Selecta vending machines
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
Platform B and C - Available during staffing hours
Waiting Room Yes
Waiting Room Note:
Heated waiting room on Platform B and C Only available when staff present

Car parking No

Cycle Storage Availability No
Cycle Storage CCTV No

Location for Rail Replacement Services Yes
Location For Rail Replacement Service Note:

Bus alighting point in Sandell Street.
Taxi Rank No
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter No
Accessible Public Telephones No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible
Accessible Toilets Yes
Accessible Toilets Note:

Platforms B and C - Available during staffing hours 
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access No
Step Free Access Note:
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator. 
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station. 
Accessible Taxis No
Accessible Taxis Note:

Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station. 
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:
On overbridge from Waterloo Main station
Impaired Mobility Set Down No
Helpline Contact Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available Yes
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Live departures & arrivals for London Waterloo East

Departures
Arrivals
Live departures for London Waterloo East
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
14:30 London Charing Cross Platform D D 14:33 3 mins late
8 See details on departure to London Charing Cross
14:32 London Charing Cross Platform B B On time
n/a
 10 See details on departure to London Charing Cross
14:37 London Charing Cross Platform D D On time
10 See details on departure to London Charing Cross
14:37 Sevenoaks Platform C C On time
10 See details on departure to Sevenoaks
14:40 Hayes (Kent) Platform A A On time
n/a
 10 See details on departure to Hayes (Kent)
14:40 London Charing Cross Platform B B On time
10 See details on departure to London Charing Cross
14:43 Sandwich Platform C C On time
8 See details on departure to Sandwich
14:45 Dartford via Lewisham & Woolwich Arsenal Platform A A On time
10 See details on departure to Dartford via Lewisham & Woolwich Arsenal
14:48 Hastings via Tonbridge Platform C C On time
8 See details on departure to Hastings via Tonbridge
14:48 London Charing Cross Platform D D On time
8 See details on departure to London Charing Cross
Live arrivals at London Waterloo East
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
14:29 Hastings Platform D D 14:32 3 mins late
8 See details on departure to Hastings
14:31 Dartford Platform B B On time
n/a
 10 See details on departure to Dartford
14:36 Hayes (Kent) Platform D D On time
10 See details on departure to Hayes (Kent)
14:37 London Charing Cross Platform C C On time
10 See details on departure to London Charing Cross
14:39 Dartford Platform B B On time
10 See details on departure to Dartford
14:40 London Charing Cross Platform A A On time
n/a
 10 See details on departure to London Charing Cross
14:43 London Charing Cross Platform C C On time
8 See details on departure to London Charing Cross
14:45 London Charing Cross Platform A A On time
10 See details on departure to London Charing Cross
14:47 Dover Priory Platform D D On time
8 See details on departure to Dover Priory
14:48 London Charing Cross Platform C C On time
8 See details on departure to London Charing Cross

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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