London Waterloo East
Ticket office
Closed now
Station details
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Waterloo East has no direct level access from the Street. There are three ways to access Waterloo East station.
The main entrance and only step free access to route to Waterloo East station is through the use of a lift from Waterloo Main station, then level access via the connecting overbridge and steep ramps to the platforms.
There is a second entrance from Southwark underground station but this involves either steps or an escalator.
The third access is via steps only from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
There is a taxi rank at the Cab Road exit from Waterloo Main station.
Note: There is no ticket office at Waterloo East, full ticket office facilities are available in Waterloo Main station.
General information
| Station Operator: SE | |
| Station Code: WAE |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| True | Smartcard Validator |
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Travelcard: Zone 1 |
| True | Oyster Topup |
| True | Prepurchase Collection |
| True | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Southeastern |
Passenger services
| False> | Lost Property Contact Available |
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Phone number:
0345 322 7021 Website: Go to website |
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| True | Ticket Gate |
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Customer Services: 0345 322 7021 |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: On platforms and overbridge |
Station facilities
| False> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| True | Shops |
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Shops Note: newspapers |
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| False | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shops |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Platform B and C |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: Find WiFi Hotspots around London Waterloo East station |
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| True | Waiting Room |
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Waiting Room Note: Platform B and C |
Car parking
| false | Car parking |
Cycling
| False | Cycle Storage Availability |
| False | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| False | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| True | National Key Toilets |
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National Key Toilets Note: Platform B and C |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station. There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
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| False | Accessible Taxis |
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Accessible Taxis Note: Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station. |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: On overbridge from Waterloo Main station |
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| False | Impaired Mobility Set Down |
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