London Waterloo East
Ticket office
Closed now
Station details
| Station Operator: SE | |
| Station Code: WAE |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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| Oyster Topup | Yes |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platforms and overbridge |
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| Atm Machine | No |
| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: newspapers |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shops |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform B and C - Available during staffing hours |
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| Waiting Room | No |
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Waiting Room Note: Platform B and C |
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| Car parking | No |
| Cycle Storage Availability | No |
| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| National Key Toilets | Yes |
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National Key Toilets Note: Platform B and C - Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station. There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station. |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: On overbridge from Waterloo Main station |
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| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
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Helpline Contact Note: *Helpline closed on Christmas Day |
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