Kew Gardens
Ticket office
Closed now
Station details
| Station Operator: LT | |
|---|---|
| Station Code: KWG |
| Staffing Level: Full Time | |
|---|---|
| CCTV: Yes |
| Oyster Pre Pay | Yes |
|---|---|
| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | No |
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Travelcard: Zone 3/4 |
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| Oyster Topup | Yes |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: Ticket Halls |
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| Lost Property Contact Available | No |
|---|---|
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Phone number:
0343 222 1234 Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: TFL Customer Services Tel: 0343 222 1234 |
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| Customer Help Points | Yes |
|---|---|
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Customer Help Points Note: Not monitored at all times. |
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| Atm Machine | Yes |
|---|---|
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Atm Machine Note: Outside western entrance of station. |
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| Baby Change | No |
| Seated Area | No |
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Seated Area Note: There are no seats in the ticket hall. Seats are available on the platform. |
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| Passenger Information Systems | Yes |
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Passenger Information Systems Note: |
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| Shops | Yes |
|---|---|
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Shops Note: Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances. |
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| Station Buffet | Yes |
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Station Buffet Note: Newsagent inside station |
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| Telephones | No |
| Toilets | Yes |
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Toilets Note: Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions. |
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| Waiting Room | No |
| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | No |
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| Location for Rail Replacement Services | Yes |
|---|---|
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Location For Rail Replacement Service Note: Replacement buses will usually stop in Kew Road at the Victoria Gate stops. |
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| Taxi Rank | No |
| Bus Service | Yes |
|---|---|
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Bus Service Note: Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html |
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| Accessible Booking Office Counter | No |
|---|---|
| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond. |
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| Accessible Taxis | No |
|---|---|
| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards. |
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| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: Drop-off points at western and eastern entrances with drop kerbs |
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| Helpline Contact | Yes |
| 0343 222 1234 or 020 3031 9331 (Textphone) | |
| Staff Help Available | Yes |
| Mon - Fri: 5:20 AM to 1:15 AM Sat: 5:20 AM to 1:15 AM Sun: 7:10 AM to 12:10 AM |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Kew Gardens
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:16 | Upminster Underground Platform 1 | 1 | 11:18 2 mins late |
n/a
|
See details on departure to Upminster Underground | |
| 11:18 | Richmond Platform 2 | 2 | On time |
n/a
|
See details on departure to Richmond | |
| 11:20 | Stratford (London) Platform 1 | 1 | On time |
|
See details on departure to Stratford (London) | |
| 11:26 | Richmond Platform 2 | 2 | On time |
|
See details on departure to Richmond | |
| 11:27 | Upminster Underground Platform 1 | 1 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:30 | Richmond Platform 2 | 2 | On time |
n/a
|
See details on departure to Richmond | |
| 11:34 | Stratford (London) Platform 1 | 1 | On time |
|
See details on departure to Stratford (London) | |
| 11:37 | Upminster Underground Platform 1 | 1 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:38 | Richmond Platform 2 | 2 | On time |
n/a
|
See details on departure to Richmond | |
| 11:41 | Richmond Platform 2 | 2 | On time |
|
See details on departure to Richmond |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:16 | Upminster Underground Platform 1 | 1 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:18 | Upminster Underground Platform 2 | 2 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:20 | Richmond Platform 1 | 1 | On time |
|
See details on departure to Richmond | |
| 11:26 | Stratford (London) Platform 2 | 2 | On time |
|
See details on departure to Stratford (London) | |
| 11:27 | Upminster Underground Platform 1 | 1 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:30 | Upminster Underground Platform 2 | 2 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:34 | Richmond Platform 1 | 1 | On time |
|
See details on departure to Richmond | |
| 11:37 | Upminster Underground Platform 1 | 1 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:38 | Upminster Underground Platform 2 | 2 | On time |
n/a
|
See details on departure to Upminster Underground | |
| 11:41 | Stratford (London) Platform 2 | 2 | On time |
|
See details on departure to Stratford (London) |
Usual seating availability
More info-
Many seats available
-
Plenty of seats available
-
Some seats available
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Only a few seats available
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Standing room only
-
n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk