Kew Gardens Train Station

Address

Kew Gardens station
Station Approach
Kew
TW9 3BZ

Station staff availability

Station staff availability
Mon - Fri	05:20-01:15
Sat	05:20-01:15
Sun	07:10-00:10

For full accessibility information at Kew Gardens, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
Step Free Access	Yes	Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:20 AM to 1:15 AM Sat: 5:20 AM to 1:15 AM Sun: 7:10 AM to 12:10 AM
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0343 222 1234 or 020 3031 9331 (Textphone)
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes	Outside western entrance of station.
Shops	Yes	Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
Station Buffet	Yes	Newsagent inside station
Toilets	Yes	Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
CCTV	Yes
Baby Change	No
Seated Area	No
Telephones	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Ticket Halls

Smartcards
Travelcard		Zone 3/4
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Phone number: 0343 222 1234 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		TFL Customer Services Tel: 0343 222 1234
Customer Help Points	Yes	Not monitored at all times.
Lost Property Contact Available	No
Customer Services: TFL Customer Services Tel: 0343 222 1234

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
Bus Service	Yes	Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
Tube, Overground and Tram links	Yes	District Line
Taxi Rank	No

General information

Station Operator	LT
Station Code	KWG
Staffing Level	Full Time

Live departures & arrivals for Kew Gardens

Departures

Arrivals

Live departures for Kew Gardens
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:19	Stratford (London) Platform 1	1	On time	n/a
09:22	Richmond Platform 2	2	On time	n/a
09:22	Upminster Underground Platform 1	1	On time	n/a
09:28	Richmond Platform 2	2	09:30 2 mins late	n/a
09:33	Richmond Platform 2	2	On time	n/a
09:33	Upminster Underground Platform 1	1	On time	n/a
09:38	Stratford (London) Platform 1	1	On time	n/a
09:39	Richmond Platform 2	2	On time	n/a
09:41	Richmond Platform 2	2	On time	n/a
09:43	Tower Hill Underground Platform 1	1	On time	n/a

Live arrivals at Kew Gardens
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:19	Richmond Platform 1	1	On time	n/a
09:22	Upminster Underground Platform 2	2	On time	n/a
09:22	Dagenham East Underground Platform 1	1	On time	n/a
09:28	Stratford (London) Platform 2	2	09:29 1 min late	n/a
09:33	Barking Underground Platform 2	2	On time	n/a
09:33	Upminster Underground Platform 1	1	On time	n/a
09:38	Richmond Platform 1	1	On time	n/a
09:39	Stratford (London) Platform 2	2	On time	n/a
09:41	Upminster Underground Platform 2	2	On time	n/a
09:43	Upminster Underground Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.