Greenwich Train Station

Address

Greenwich station
Greenwich High Road
Greenwich
SE10 8JQ

Station staff availability

Station staff availability
Mon - Fri	05:30-20:05
Sat	05:30-20:05
Sun	07:00-20:00

For full accessibility information at Greenwich, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-20:05
Sat:	06:10-20:05
Sun:	07:10-18:40

1 Station updates

Station details

The toilets are out of order at the station.

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Booking hall
Accessible Toilets	Yes	Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via ramp. Step free access to platform 2 via station entrance. Step free interchange via DLR lift to/from DLR subway. For stepped access between platforms go via station subway.
Impaired Mobility Set Down	Yes
Accessible Booking Office Counter	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 5:30 AM to 8:05 PM Sat: 5:30 AM to 8:05 PM Sun: 7:00 AM to 8:00 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes	in booking hall
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Café and Selecta vending machines
Telephones	Yes
Toilets	Yes	Booking Hall - Available during staffing hours
CCTV	Yes
Baby Change	No
Waiting Room	No	Unheated seating area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from Greenwich High Road side of station

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 2/3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: Southeastern Spaces: 2 Car Parking Contact Available: No Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 6 Type: Stands Location: On Platform 2 - Turn right after exiting booking hall. Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 6
Type: Stands
Location:

On Platform 2 - Turn right after exiting booking hall.

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Charlton: Bus stop N on Greenwich High Road (what 3 words: slices.renew.spared). Towards New Cross / London Bridge: Bus stop P on Greenwich High Road (what 3 words: suffice.cage.voter).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Charlton: Bus stop N on Greenwich High Road (what 3 words: slices.renew.spared).
Towards New Cross / London Bridge: Bus stop P on Greenwich High Road (what 3 words: suffice.cage.voter).

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	GNW
Staffing Level	Full Time

Live departures & arrivals for Greenwich

Departures

Arrivals

Live departures for Greenwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:16	Slade Green Platform 1	1	On time
07:17	Luton		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires
07:27	London Cannon Street Platform 2	2	07:29 2 mins late
07:27	Rainham (Kent)		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires
07:35	Slade Green Platform 1	1	On time
07:37	London Cannon Street Platform 2	2	On time
07:45	Slade Green Platform 1	1	On time
07:47	Luton		Cancelled
This service has been cancelled because of damage to the overhead electric wires
07:57	London Cannon Street		On time	n/a
07:57	Rainham (Kent)		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires

Live arrivals at Greenwich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
07:15	London Cannon Street Platform 1	1	On time
07:16	Rainham (Kent)		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires
07:26	London Charing Cross Platform 2	2	07:28 2 mins late
07:27	Bedford		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires
07:34	London Cannon Street Platform 1	1	On time
07:36	New Cross Platform 2	2	On time
07:45	London Cannon Street Platform 1	1	On time
07:46	Rainham (Kent)		Cancelled
This service has been cancelled because of damage to the overhead electric wires
07:57	Lee		On time	n/a
07:57	Bedford		Cancelled	n/a
This service has been cancelled because of damage to the overhead electric wires

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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