Greenwich

Address

Greenwich station
Greenwich High Road
Greenwich
SE10 8JQ

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM
Saturday: 6:10 AM to 8:00 PM
Sunday: 8:40 AM to 6:40 PM

General information

Station Operator: SE
Station Code: GNW
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 2/3
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Greenwich High Road side of station

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
ATM Machine Note: in booking hall
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: newspapers
Station Buffet: Yes
Station Buffet Note: Café
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Booking Hall - Available during staffing hours
Waiting Room: No
Waiting Room Note: in booking hall only available when staff are present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Southeastern
Spaces: 2
Car Parking Contact Available: No
Phone number: 0345 322 7021
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 6
Type: Stands
Location: On Platform 2  - Turn right after exiting booking hall.
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Outside of the station

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Booking Hall- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via ramp. Step free access to platform 2 via station entrance. Step free interchange via DLR lift to/from DLR subway. For stepped access between platforms go via station subway.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: Booking hall
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:30 AM to 8:00 PM
Saturday 5:30 AM to 8:00 PM
Sunday 7:00 AM to 8:00 PM
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff are available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are no staff on the trains that call at this station that can assist.

The information in this document was generated 07/03/2021 03:11:53