Bury St Edmunds
Ticket office
Closed now
Station details
| Station Operator: LE | |
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| Station Code: BSE |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help points available on the concourse, and on platforms 1 and 2. |
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| Atm Machine | Yes |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: |
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| Shops | Yes |
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Shops Note: Barbers |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop on platform 2, vending machine |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 101 Annual Charge: N/A Daily Charge: £4.20 Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: £1.00 Three Monthly Charge: N/A Weekly Charge: £16.00 |
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| Car Parking Contact Available | No |
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Phone number: 0345 050 7080 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes At station entrance and on both platforms |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Substitute bus services stop at the Bus stop on station forecourt |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Bury St Edmunds is a PlusBus location click here to see the PlusBus map |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon: 5:45 AM to 6:30 PM Tue: 5:45 AM to 6:30 PM Wed: 5:45 AM to 6:30 PM Thu: 5:45 AM to 6:30 PM Fri: 5:45 AM to 6:30 PM Sat: 6:50 AM to 5:30 PM Sun: 8:15 AM to 4:00 PM |
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Staff Help Available Note: Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Bury St Edmunds
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 18:59 | Cambridge Platform 1 | 1 | On time |
n/a
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See details on departure to Cambridge | |
| 18:59 | Ipswich Platform 2 | 2 | On time |
n/a
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See details on departure to Ipswich | |
| 19:26 | Ipswich Platform 2 | 2 | On time |
n/a
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See details on departure to Ipswich | |
| 19:59 | Cambridge Platform 1 | 1 | On time |
n/a
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See details on departure to Cambridge | |
| 20:26 | Harwich International Platform 2 | 2 | On time |
n/a
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See details on departure to Harwich International | |
| 20:30 | Peterborough Platform 1 | 1 | On time |
n/a
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See details on departure to Peterborough |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 18:56 | Ipswich Platform 1 | 1 | On time |
n/a
|
See details on departure to Ipswich | |
| 18:59 | Peterborough Platform 2 | 2 | On time |
n/a
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See details on departure to Peterborough | |
| 19:26 | Cambridge Platform 2 | 2 | On time |
n/a
|
See details on departure to Cambridge | |
| 19:48 | Ipswich Platform 1 | 1 | On time |
n/a
|
See details on departure to Ipswich | |
| 20:25 | Cambridge Platform 2 | 2 | On time |
n/a
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See details on departure to Cambridge | |
| 20:29 | Ipswich Platform 1 | 1 | On time |
n/a
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See details on departure to Ipswich |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk