Bury St Edmunds
Ticket office
Closed now
| Mon - Fri: | 5:45 AM to 6:15 PM |
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| Sat: | 6:50 AM to 5:30 PM |
| Sun: | 8:15 AM to 4:00 PM |
Station details
| Station Operator: LE | |
| Station Code: BSE |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help points available on the concourse, and on platforms 1 and 2. |
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| Atm Machine | Yes |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: |
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| Shops | Yes |
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Shops Note: Barbers |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop on platform 2, vending machine |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 23 Annual Charge: N/A Daily Charge: £4.20 Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: £1.00 Three Monthly Charge: N/A Weekly Charge: £16.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes At station entrance and on both platforms |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Substitute bus services stop at the Bus stop on station forecourt |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: Bury St Edmunds is a PlusBus location click here to see the PlusBus map |
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| Accessible Booking Office Counter | Yes |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
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Helpline Note: 08:00 - 20:00 |
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