Alexandra Palace
Ticket office
Closed now
Station details
| Station Operator: GN | |
|---|---|
| Station Code: AAP |
| Staffing Level: partTime | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 3 |
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Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. |
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| Oyster Topup | Yes |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Great Northern |
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| Lost Property Contact Available | No |
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Website: Go to website |
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| Customer Help Points | Yes |
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| Atm Machine | Yes |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | Yes |
|---|---|
| Station Buffet | Yes |
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Station Buffet Note: Yes - cafe in ticket hall and on platform 1 |
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| Telephones (Cards & Coins) | No |
| Toilets | No |
| Waiting Room | No |
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Waiting Room Note: A heated waiting room is available on platforms 3 & 4 |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
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| Taxi Rank | Yes |
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Taxi Rank Note: YES |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format can be found here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | No |
| Step Free Access | No |
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Step Free Access Note: This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Yes |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@greatnorthernrail.com |Phone - 0800 058 2844 | Textphone - 0800 138 1018 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Staff Help Available Note: There is no ramp available to provide level access between train and platform at this station |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Alexandra Palace
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 04:56 | London Kings Cross Platform 2 | 2 | On time |
|
See details on departure to London Kings Cross | |
| 05:22 | Hertford North Platform 4 | 4 | On time |
n/a
|
See details on departure to Hertford North | |
| 05:35 | Stevenage via Hertford North Platform 4 | 4 | On time |
|
See details on departure to Stevenage via Hertford North | |
| 05:44 | Moorgate Platform 2 | 2 | On time |
|
See details on departure to Moorgate | |
| 05:53 | Moorgate Platform 2 | 2 | On time |
n/a
|
See details on departure to Moorgate | |
| 06:00 | Moorgate Platform 2 | 2 | On time |
n/a
|
See details on departure to Moorgate | |
| 06:00 | Stevenage via Hertford North Platform 4 | 4 | On time |
n/a
|
See details on departure to Stevenage via Hertford North | |
| 04:42 | Finsbury Park Platform BUS | BUS | On time |
n/a
|
See details on departure to Finsbury Park |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 04:56 | Stevenage Platform 2 | 2 | On time |
|
See details on departure to Stevenage | |
| 05:22 | London Kings Cross Platform 4 | 4 | On time |
n/a
|
See details on departure to London Kings Cross | |
| 05:35 | London Kings Cross Platform 4 | 4 | On time |
|
See details on departure to London Kings Cross | |
| 05:44 | Stevenage Platform 2 | 2 | On time |
|
See details on departure to Stevenage | |
| 05:53 | Welwyn Garden City Platform 2 | 2 | On time |
n/a
|
See details on departure to Welwyn Garden City | |
| 06:00 | Hertford North Platform 2 | 2 | On time |
n/a
|
See details on departure to Hertford North | |
| 06:00 | Moorgate Platform 4 | 4 | On time |
n/a
|
See details on departure to Moorgate | |
| 04:42 | New Southgate Platform BUS | BUS | On time |
n/a
|
See details on departure to New Southgate |
Usual seating availability
More info-
Many seats available
-
Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk